Ikernel Application Error Instruction at 0x771c741a

[#1]

Summary

The Window XP Hot Fix Q328310 conflicts with the InstallShield Professional engine because a call to the Win32 API FreeLibrary does not execute as expected.

Symptoms

When installing software on a Windows XP machine with service pack 1 and Windows XP Hotfix Q328310 applied, the following error might occur:

Cause

The Window XP Hot Fix Q328310 conflicts with the InstallShield Professional engine because a call to the Win32 API FreeLibrary does not execute as expected.

Resolution

1. Go to the Microsoft Knowledge Base Article 329623 download page.
2. Click on the Download link on the right side of the page.
3. To install the download, read the Instructions at the bottom of this page.

The above fix should address the issue, however, there may be some cases when this will not work. If this is the case, there is another workaround which involves temporarily uninstalling the problematic Windows XP Hotfix. The following steps explain how to uninstall the Windows XP Hotfix Q328310.

1. Click Start > Control Panel.
2. Choose Add or Remove Programs.
3. Select the entry that reads Windows XP Hotfix (SP2) Q328310.
4. Click Remove.
5. Click Next to begin the Windows XP Q328310 uninstall wizard.
6. Select Yes, when prompted with a warning asking if you want to continue.
7. Click Finish.
8. The system automatically reboots.
9. Try installing the application, the error should not occur.

It is not recommended to uninstall any Windows XP Hotfix, however it may be necessary to successfully install the application. It is very important to remember to reinstall the Windows XP Hotfix after the installation has completed successfully. The following steps explain how to reinstall the Windows XP Hotfix Q328310.

1. Click Start > All Programs > Windows Update.
2. On the left hand side under WIndows Update expand Pick updates to install.
3. Select Critical Updates and Service Packs.

4. Find the entry titled 328310: Security Update.

5. Make sure that this item has been selected (i.e., the Add button is disabled).

6. Select Review and install updates.

7. Click the Install Now button to reinstall the Windows XP Hotfix Q328310.

Does Your Issue Still Exist?

If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.

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