Activation Error - Trying to Return a Fulfillment Issued to a Different Machine
SummaryError 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machine
SymptomsSometimes, whilst trying to reactivate your InstallShield you may see the error:
"Error 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machine"
This prompt for reactivation may occur after the product has been installed on the machine for 12 months, if you have changed the date manually or if a change is detected with the machine that affects the InstallShield licence.
CauseThis error can be caused if InstallShield detects a change in the hardware or machine configuration since it was initially activated
ResolutionPlease contact Flexera Support with the following information...
- The serial number or activation code for the licence that has been affected
- What you were trying to do when you received this error (activate, reactivate, return a licence etc.)
- If you suspect there may have been a change in the machine's hardware or configuration please explain the circumstances (e.g. product was on a virtual machine which has changed physical host)