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Activation Error - Trying to Return a Fulfillment Issued to a Different Machine

Activation Error - Trying to Return a Fulfillment Issued to a Different Machine

Summary

Error 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machine

Symptoms

Sometimes, whilst trying to reactivate your InstallShield you may see the error:

"Error 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machine"

User-added image

This prompt for reactivation may occur after the product has been installed on the machine for 12 months, if you have changed the date manually or if a change is detected with the machine that affects the InstallShield licence.

Cause

This error can be caused if InstallShield detects a change in the hardware or machine configuration since it was initially activated

Resolution

Please contact Flexera Support with the following information...
  • The serial number or activation code for the licence that has been affected
  • What you were trying to do when you received this error (activate, reactivate, return a licence etc.)
  • If you suspect there may have been a change in the machine's hardware or configuration please explain the circumstances (e.g. product was on a virtual machine which has changed physical host)
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