This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Knowledge Base
- :
- Activation Error - Trying to Return a Fulfillment Issued to a Different Machine
Subscribe
- Mark as New
- Mark as Read
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Activation Error - Trying to Return a Fulfillment Issued to a Different Machine
Activation Error - Trying to Return a Fulfillment Issued to a Different Machine
Summary
Error 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machineSymptoms
Sometimes, whilst trying to reactivate your InstallShield you may see the error:"Error 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machine"
This prompt for reactivation may occur after the product has been installed on the machine for 12 months, if you have changed the date manually or if a change is detected with the machine that affects the InstallShield licence.
Cause
This error can be caused if InstallShield detects a change in the hardware or machine configuration since it was initially activatedResolution
Please contact Flexera Support with the following information...- The serial number or activation code for the licence that has been affected
- What you were trying to do when you received this error (activate, reactivate, return a licence etc.)
- If you suspect there may have been a change in the machine's hardware or configuration please explain the circumstances (e.g. product was on a virtual machine which has changed physical host)
No ratings