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Activation Error 50018

Activation Error 50018

Summary

When attempting to activate your InstallShield license error "50018: An unexpected error" occurs

Symptoms

When attempting to activate your InstallShield license, the following activation error occurs.
  • Activation Error 50018: An unexpected error occurred.

Cause

This error may occur when the automatic online activation attempt fails.

Resolution

If you do not have an internet connection or are unable to complete the automatic verification process online due to a firewall or proxy, the verification wizard gives you the option to perform offline verification through email.

1. Click the Proceed with offline verification option. The Offline Verification dialog opens. The Request text box contains your request text. The request text starts with <?xml version, and it ends with </Request>.
2. Save the request text to a text file.
3. Click the Save button. The wizard lets you save the text as a .request file.
4. Attach the License.request file to your e-mail reply. Your License.request file should allow us to try to generate a License.response file, which should allow you to complete the verification process.
5. When you receive the email message from Flexera Software Support and you are ready to complete the verification process, launch InstallShield to open the verification wizard.
6. Proceed to the Offline Verification dialog, which should have a Response text box.
7. Copy the response text that is included in the email message from Flexera Software Support to your clipboard. The response text starts with <?xml version, and it ends with </Response>. In the wizard, click the Paste button.
Note: As an alternative for step 7, you can copy the response text and paste it into a text file. Change the name of the text file to License.response. In the Offline Verification dialog, click the Load button, and then select the License.response file.
8. Click the Verify button. The verification wizard verifies your serial number.


Additional Information

For information regarding other InstallShield 2008 and InstallShield 2009 activation-related errors, see Knowledge Base article Q113029: INFO: Troubleshooting InstallShield 2008 and InstallShield 2009 Activation Issues.

For more information regarding InstallShield activation, see the InstallShield Help Library topic, Serial Number Verification for InstallShield.

If you have tried all of the aforementioned suggestions and the verification process for InstallShield is still unsuccessful, contact Flexera Software Support.

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Version history
Revision #:
1 of 1
Last update:
‎Apr 10, 2012 12:00 PM
Updated by: