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ashokadobe
Level 2

updateSourceList returning error 0x80020006 after upgrading installshield from 2012 to 2021

Recently we have migrated from installshield 2012 spring to 2021. While installing application, installer is throwing an error(0x80020006) while executing standard custom action "updateSourceList".   what could be the issue with installer created with installshield 2021?

 

Attaching log :- 

InstallShield 12:14:26: Running InstallScript function f16
InstallShield 12:14:26: Opening stream of file C:\WINDOWS\Installer\MSI7935.tmp
InstallShield 12:14:26: Extracting support file IsConfig.ini to C:\Users\abc\AppData\Local\Temp\{Random Code}\IsConfig.ini
InstallShield 12:14:26: Extracted isconfig.ini to C:\Users\abc\AppData\Local\Temp\{Random Code}\IsConfig.ini
InstallShield 12:14:26: Got '{xyz}' for TempPathGuid from isconfig.ini
InstallShield 12:14:26: Attempting to use temp path 'C:\Users\abc\AppData\Local\Temp\{xyz}'
InstallShield 12:14:26: Using temp folder C:\Users\abc\AppData\Local\Temp\{Random Code}
InstallShield 12:14:26: Installing engine...
InstallShield 12:14:26: Using product language 1033
InstallShield 12:14:26: Extracting support file setup.inx to C:\Users\abc\AppData\Local\Temp\{Random Code}\setup.inx
InstallShield 12:14:26: Extracting support file ISRT.dll to C:\Users\abc\AppData\Local\Temp\{Random Code}\ISRT.dll
InstallShield 12:14:26: Detected X64 OS
InstallShield 12:14:26: Extracting support file ISBEWX64.exe to C:\Users\abc\AppData\Local\Temp\{Random Code}\ISBEW64.exe
InstallShield 12:14:26: Extracting support file _isres_0x0409.dll to C:\Users\abc\AppData\Local\Temp\{Random Code}\_isres_0x0409.dll
InstallShield 12:14:27: Extracting support file String1033.txt to C:\Users\abc\AppData\Local\Temp\{Random Code}\String1033.txt
InstallShield 12:14:27: Skipping optional support file _isuser_0x0409.dll
InstallShield 12:14:27: Setting script cmdline...
InstallShield 12:14:27: ProductCode is {abc123}
InstallShield 12:14:27: Initializing Engine
InstallShield 12:14:31: Done Initializing...
InstallShield 12:14:31: Registering Msi Server...
InstallShield 12:14:31: Invoking script function updateSourceList
InstallShield 12:14:31: Failed to run script function, error 0x80020006
InstallShield 12:14:31: CallScriptFunctionFromMsiCA() ends, result 0x643
InstallShield 12:14:31: Cleaning up temp file C:\Users\abc\AppData\Local\Temp\{Random Code}\ISBEW64.exe
InstallShield 12:14:31: Cleaning up temp file C:\Users\abc\AppData\Local\Temp\{Random Code}\ISRT.dll
InstallShield 12:14:31: Cleaning up temp file C:\Users\abc\AppData\Local\Temp\{Random Code}\IsConfig.ini
InstallShield 12:14:31: Cleaning up temp file C:\Users\abc\AppData\Local\Temp\{Random Code}\String1033.txt
InstallShield 12:14:31: Cleaning up temp file C:\Users\abc\AppData\Local\Temp\{Random Code}\_isres_0x0409.dll
InstallShield 12:14:31: Cleaning up temp file C:\Users\abc\AppData\Local\Temp\{Random Code}\setup.inx
CustomAction updateSourceList returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 12:14:31: InstallFinalize. Return value 3.

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