reactivation problem

I received a reactivation notice running InstallShield 2018 this morning as shown below. This license was moved from another machine with the assistance of Installshield support previously and has been running on this PC since then. Any ideas how I can continue using this license?





Labels (1)
0 Kudos
1 Reply
Revenera Moderator Revenera Moderator
Revenera Moderator


Please share the following information with us, so that we can assist you in reactivating the license:

1. Serial number/activation code details.
2. Please execute the following command by launching command prompt application in admin mode and kindly share the screenshot of the output with us.
a. cd C:\Program Files (x86)\InstallShield\2018\System 
b. C:\Program Files (x86)\InstallShield\2018\System> TSconfig.exe /info
3. Could you please confirm if there were any recent hardware or network changes made on new machine?


0 Kudos