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Flexera beginner

"InstallScript setup launcher unicode has stopped working"

I created an installscript installer using InstallShield 2013 Pro which is distributed to our users.

One of our users is getting the error message: "Install script setup launcher unicode has stopped working" at the beginning of the install (after the maintain/update screen).

The error from the event viewer is as follows:
Log Name: Application
Source: Application Error
Date: 12/31/2013 9:43:42 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: finance-win7.cbts.local
Description:
Faulting application name: setup.exe_Church Windows Payroll, version: 14.0.11.0, time stamp: 0x51a6cc99
Faulting module name: ISSetup.dll, version: 20.0.0.376, time stamp: 0x51a6cc32
Exception code: 0xc0000005
Fault offset: 0x0001ab47
Faulting process id: 0x2c8
Faulting application start time: 0x01cf0636ad8f408d
Faulting application path: C:\Users\EHousel\Desktop\Install\setup.exe
Faulting module path: C:\Users\EHousel\Desktop\Install\ISSetup.dll
Report Id: f106c19d-7229-11e3-9ca4-6805ca183f73
Event Xml:



1000
2
100
0x80000000000000

11317
Application
finance-win7.cbts.local



setup.exe_Church Windows Payroll
14.0.11.0
51a6cc99
ISSetup.dll
20.0.0.376
51a6cc32
c0000005
0001ab47
2c8
01cf0636ad8f408d
C:\Users\EHousel\Desktop\Install\setup.exe
C:\Users\EHousel\Desktop\Install\ISSetup.dll
f106c19d-7229-11e3-9ca4-6805ca183f73



We have made sure that the following folders exist on their machine:
1. C: > Users > ("Yourname" Windows account ) > My Documents
2. C: > Users > ("Yourname" Windows account ) > AppData > Local
3. C: > Users > ("Yourname" Windows account ) > AppData > Roaming > Microsoft > Windows > Start Menu > Programs > Startup
4. C: > Users > Default > Documents
5. C: > Users > Default > AppData > Roaming > Microsoft > Windows > Start Menu > Programs > Startup

I'm not sure how to proceed from here and the customer is currently unable to install the update. Any suggestions?

Thank you,
Debbie Murray
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9 Replies
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

Hi,
Lets try to create a new folder c:\temp and set to it all rights. Put your setup intp this folder and start it new.
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

Roman,

Thank you for your help. We had our user try this (created a temp folder with full permissions, copied installer to that folder, also ran as admin), but unfortunately they still get the same error. Any other suggestions?
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

What about to create another user with admin rights on this pc?
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

Roman,

Thank you!! That did indeed work, for two of our customers. I very much appreciate your help.

Debbie
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

Hi, it seems to be a user profile problem. I would suggest, the system administrator should keep this issue on eye.
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

Well, this worked for some people, but now we have a few customers still having the problem. For these customers we have made sure the mentioned system folders are there; we have also run the install under a brand new admin login. They are all on Windows 7. Do you have any other suggestions for places to look?

Thank you again!
Debbie
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

Hi Debbie, in the other cases I would contact IS direct. Perhaps they could give you a debug version of setup.exe
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

I will try that, thank you.
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Flexera beginner

Re: "InstallScript setup launcher unicode has stopped working"

DebbieMurray wrote:
I will try that, thank you.


Was this ever solved? I had no problems with 2013, but I've upgraded to 2014, and now I see the error "Setup Launcher Unicode Has Stopped Working" when running the installer on Windows Server 2008.
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