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gangliu
Level 3
‎Apr 24, 2019 05:19 AM

license issue for Installshield2014

Hi Flexera support team,

We have a Permanent Account Number for Installshield2014.

It looks that we cannot use this account anymore. It shows Activation complete! But when we try to open installshield project, it shows “The time-limited license has expired…”

PS: I tried all the ways mentioned here, but all not work.

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4 Replies
gangliu
Level 3
‎Apr 25, 2019 01:33 AM

Can some one from support team answer my question?

I dropped a mail to support@Flexera.com, but no respond till now.

Looks the customer service is bad. It is frustrating. 

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Jenifer
Flexera Alumni
In response to gangliu
‎Apr 25, 2019 01:40 AM

Hi @gangliu ,

 

i could see below thread which is related to licensing had been resolved.Can you please refer if that could help?

 

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-expired-really/m-p/97785#M65255

 

Thanks,

Jenifer

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gangliu
Level 3
In response to Jenifer
‎Apr 25, 2019 01:45 AM

Hi Jenifer,

 

I tried, but not work.

The machine don't have internet access. I think Installshield will check the license per months.

So we have to re-activation with internet. But several times later, I found the re-activation not work.

Now i cannot open any Installshield project.

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