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Flexera beginner

difficulty sorting out a 1603 error

Hello.  I have an installer that works on thousands of machines just fine, but on a handful I am getting error codes from several custom actions "returned actual error code 1603 but will be translated to success due to continue marking", with an ending message of "CustomAction <x> returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)"  I'm having a difficult time determining the actual problem from the log (attached).  Any help would be very much appreciated.  Thank you!

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Flexera beginner

Re: difficulty sorting out a 1603 error

Hi @DebbieMurray ,

 

In my experience, error code 1603 comes up when the custom action returns non-"0".

Check the return value of the custom action "StoreInstallInfo".

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