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Upgrade failed on Win10

Hi all,

I installed my product on Windows 10 by using the installer I created with InstallShield 2015 and it works great.
When Im trying to perform a major upgrade (silent installation) it failed and msi logs shows the following:

Action start 0:43:01: InstallValidate.
MSI (s) (18:B8) [00:43:01:376]: Note: 1: 2205 2: 3: _RemoveFilePath
MSI (s) (18:B8) [00:43:01:658]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: BindImage
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: ProgId
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: PublishComponent
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: SelfReg
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: Extension
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: Font
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: Shortcut
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: Class
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2205 2: 3: TypeLib
MSI (s) (18:B8) [00:43:01:658]: Note: 1: 2727 2:
MSI (s) (18:B8) [00:43:01:689]: RESTART MANAGER: Will attempt to shut down and restart applications in no UI modes.
MSI (c) (D8:40) [00:43:01:689]: RESTART MANAGER: Session opened.
MSI (s) (18:B8) [00:43:38:572]: RESTART MANAGER: Failed to shut down all applications in the service's session. Error: 351
MSI (c) (D8:40) [00:43:38:572]: RESTART MANAGER: Successfully shut down all applications that held files in use.
MSI (s) (18:B8) [00:43:38:572]: Note: 1: 2727 2:
MSI (s) (18:B8) [00:43:38:572]: Doing action: RemoveExistingProducts
Action ended 0:43:38: InstallValidate. Return value 1.
Action start 0:43:38: RemoveExistingProducts.
MSI (c) (D8:40) [00:43:38:619]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D8:40) [00:43:38:619]: MainEngineThread is returning 1601
MSI (c) (D8:40) [00:43:38:650]: RESTART MANAGER: Previously shut down applications have been restarted.
MSI (c) (D8:40) [00:43:38:650]: RESTART MANAGER: Session closed.
=== Verbose logging stopped: 3/14/2016 0:43:38 ===

As much as I understand from these logs the main reason is this line:
MSI (c) (D8:40) [00:43:38:619]: MainEngineThread is returning 1601

When Im looking in the Event Viewer I see there is an error:
"The Windows Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service. "

I checked the services running on the machine and indeed the Windows Modules Installer service of windows was STOPPED.

btw: on Win 7/8 it works great.

Any help will be appreciated!
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2 Replies
Flexera beginner

Re: Upgrade failed on Win10

Does any other MSI-Setup work on this System?

1601 seems to be Windows installer not accessible which normaly is a Problem of the Windows-Installer engine, see
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Re: Upgrade failed on Win10

Yea, Other MSI-setup are working and also my MSI-setup is working.. its just not work during upgrade (upgrade to newer version of our product),
As I mention before, in win7/8.1 its working perfect.
I also tried it on clean Windows 10 installation and it failed.
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