This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- Uninstallation from ADD/REMOVE Programs does not work in 2008
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Apr 10, 2008
07:25 AM
Uninstallation from ADD/REMOVE Programs does not work in 2008
Hi,
I have converted 6.31 installshield project of my product XXX to installshiled 2008 and have done the install build. I see that installation of the new build works fine but the uninstallation fails. When I say "REMOVE" from ADD/REMOVE programs, it throws the following message in a dialog box,
"An error occured while trying to remove XXX. It may have already been uninstalled.
Would you like to remove XXX from ADD/REMOVE programs list?"
When I say YES for the above prompt, it just removes it from ADD/REMOVE programs list but does not uninstall the product.
Can someone please help me resolve this problem?
Thanks in advance,
Rohini
I have converted 6.31 installshield project of my product XXX to installshiled 2008 and have done the install build. I see that installation of the new build works fine but the uninstallation fails. When I say "REMOVE" from ADD/REMOVE programs, it throws the following message in a dialog box,
"An error occured while trying to remove XXX. It may have already been uninstalled.
Would you like to remove XXX from ADD/REMOVE programs list?"
When I say YES for the above prompt, it just removes it from ADD/REMOVE programs list but does not uninstall the product.
Can someone please help me resolve this problem?
Thanks in advance,
Rohini
(5) Replies
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Apr 10, 2008
09:07 AM
Is this just one machine or all the machines? Did you try to debug the uninstall from InstallShield project?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Apr 11, 2008
03:43 AM
Hi,
I see that 2008 installation is not creating the "{GUID}" folder under "Program files/Installshield Installation Information" directory. Due to the absence of this folder, the uninstallation fails.
It works fine in 6.31 installation.
Can you please tell me how to fix this problem?
Thanks,
Rohini
I see that 2008 installation is not creating the "{GUID}" folder under "Program files/Installshield Installation Information" directory. Due to the absence of this folder, the uninstallation fails.
It works fine in 6.31 installation.
Can you please tell me how to fix this problem?
Thanks,
Rohini
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Apr 13, 2008
11:45 PM
In continuation to my previous post.....
I see that when I converted the project from 6.31 to 11.5, every thing works fine, the unistallation process works well i.e., {GUID} folder under "InstallShield Installation Information" directory was created successfully during the installation process.
The problem seems to be specific to 2008 version upgrade only.
Can someone please help me resolve the issue?
Thanks,
Rohini
I see that when I converted the project from 6.31 to 11.5, every thing works fine, the unistallation process works well i.e., {GUID} folder under "InstallShield Installation Information" directory was created successfully during the installation process.
The problem seems to be specific to 2008 version upgrade only.
Can someone please help me resolve the issue?
Thanks,
Rohini
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Apr 14, 2008
01:08 PM
Unfortunately i do not have the old versions of InstallShield to try this, but can you create another project in 6.31 with some dummy files and convert with InstallShield 2008? I bet if you reach out to InstallShield Tech Support, they will ask the same questions. So give this a try and see if this issue is your project specific.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Apr 15, 2008
11:47 PM
Hi,
Thanks for the suggestion. I created a sample project in 6.31 and converted to 2008. The uninstallation is working fine as "installshield installation information" folder got created during installation.
What might be the reason for this folder not getting created when I converted my product's project to 2008? Any suggestions to fix this?
Strangely, as I mentioned before, When I convert the same 6.31 project of my product to 11.5, everything works fine.
Thanks,
Rohini
Thanks for the suggestion. I created a sample project in 6.31 and converted to 2008. The uninstallation is working fine as "installshield installation information" folder got created during installation.
What might be the reason for this folder not getting created when I converted my product's project to 2008? Any suggestions to fix this?
Strangely, as I mentioned before, When I convert the same 6.31 project of my product to 11.5, everything works fine.
Thanks,
Rohini