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thomCblackwell
Level 3

Support phone number not working

I've been trying to contact support to resolve a licensing issue via the North American numbers.  After pressing 1, the music goes silent after about a minute. Is there an alternative contact number I can use?

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3 Replies
Revenera_Ian
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi @thomCblackwell,

Thank you for your post.

Please accept our apologies for any confusion and frustration.

To clarify, which product are you inquiring about? InstallShield? Or a different product? If so, which product?

And which phone number did you dial? Could you please try (877) 279-2853 if you have not already?

Please let me know if you have any questions or concerns. Thank you for your patience and cooperation.

shettyjyotis
Level 2

The music will be silent and you will be back in touch with annoying waiting sounds.

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Hi @shettyjyotis,

Thank you for your post.

Please accept our apologies for any confusion and frustration.

To clarify, which product are you inquiring about? InstallShield? Or a different product? If so, which product?

And which phone number did you dial? Which options did you select from the phone menu? Could you please try calling (877) 279-2853 if you have not already?

Please let us know if you have any questions or concerns. Thank you for your patience and cooperation.

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