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Slippy
Level 3

SigningHelper: error 0x80072efd while attempting to sign file

I get the above error on my build-server with the standalone build tool of InstallShield. If I build the same project locally on my computer, everything is fine.
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7 Replies
chad_petersen
Level 9

I'm not seeing any other reports of that error, but an error can be pretty unique at times - if I were running into an error like that I would for sure contact Flexera software directly. Do you have a support agreement with them?

Chad
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chad_petersen
Level 9

Also, if you have not tried SP1 or SP2 that might be worth a try.

Chad
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Slippy
Level 3

I tried SP1 and SP2, same error :(.

I just contacted Flexera.
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installer96
Level 3

I'm receiving a similar error (0x80072ee2). Have you had any luck?
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deramor
Level 6

I have entered a support ticket for this issue. I'll post an update if no one else does.
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deramor
Level 6

My particular issue was that I had previously edited my Settings.xml file to use a timestamp server that had since been discontinued.


Your settings.xml file in InstallShield\2016 SAB\Support\0409 should have the following setting in it:


Mine was different.
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Slippy
Level 3

Here it is an network problem. Our IT restricts internet access to our build machines so that the verification of the certificate fails. When I enable internet access on the build machine, then everything works fine.
Now we have to determine which IPs we have to enable :D.
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