This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
michael_foster
Level 2
‎Feb 03, 2014 02:08 AM

Serial Key Requests moving to SPAM folders

Sorry, I hate to be one of those people but I did not receive a serial key email.
0 Kudos
(3) Replies
Chaitra
Level 9
‎Feb 03, 2014 03:10 AM

Hello Michael,

Could you please provide me with your email address, where i can send you the serial key for InstallShield Limited Edition activation.

Hoping to hear from you soon.

Thanks,
Chaitra
0 Kudos
Chaitra
Level 9
‎Feb 04, 2014 06:59 AM

Hello Michael,

Could you please re send your message as i did not receive your email address in my inbox.

Thanks,
Chaitra
0 Kudos
jstern
Level 2
‎Sep 30, 2014 08:47 AM

As of 30 September 2014, the SPF record (http://www.openspf.org) for learn.flexerasoftware.com is v=spf1 a ip4:63.151.143.45 include:_netblocks.eloqua.com ~all

The licensing e-mail I just received came from na01-bn1-obe.outbound.protection.outlook.com ([157.56.110.87]) and since it didn't match the SPF record, ended up in my spam folder.

It appears that when Flexera migrated to Office365, they updated the SPF record for flexerasoftware.com but neglected to update the subdomain, learn.flexerasoftware.com.

Hopefully, a Flexera representative lurking in the forum here can get this information passed up to whomever manages DNS for the company.
0 Kudos