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mandeep_chana
Level 3

SYSTEM account installation issues for MSI package

For the first time, we have used Installshield 2019 to package our application in msi format.

It looks very different and clients who are installing it have complained under the SYSTEM account, it fails on applying the security policy on the installation folder "C:\Program Files (x86)\______\. The install package does not acknowledge SYSTEM account, only domain accounts. Installation throws error on DOMAIN\SYSTEM.

We have a folder named "Resource" within the directory above, and this creates txt files for logs. Currently this is causing an issue. Some users on the workstation are unable to use the app as the log file can’t be initialised. I am not able to add or remove any users or user groups as the Resource folder is locked  (it’s greyed out).

The permissions on the Resource folder are currently set to the :

Domain: [%USERDOMAIN]

User: [LogonUser]

 

Any help how I can assist clients who are bumping into this problem? 

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mandeep_chana
Level 3

It appears a fix for these issues is to create the package as:

Custom Installshield handling,  rather than Traditonal Windows Installer handling

 

Can anybody confirm?

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Anybody? 

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