I have a suite package where a customer is getting the following error when starting the setup. Basically it appears that the UI portion of code fails to run.
[code] 1-29-2015[08:19:47 AM]: InstallShield setup engine (Unicode) started, cmdline: /debuglog /log"C:\" 1-29-2015[08:19:47 AM]: Engine: we're running from C:\Ac713.exe 1-29-2015[08:19:47 AM]: Engine: running with elevated privileges: yes 1-29-2015[08:19:47 AM]: Initializing engine... 1-29-2015[08:19:47 AM]: Engine: parsing setup.xml 1-29-2015[08:19:47 AM]: State manager: no existing state information found, creating new state 1-29-2015[08:19:47 AM]: Engine: initializing UI 1-29-2015[08:19:47 AM]: Initializing resource 'Setup_UI.dll', type 1 1-29-2015[08:19:47 AM]: Resource was staged to 'C:\Users\CTOLLE~1\AppData\Local\Temp\1\{456DAC34-02B7-4376-B022-AD29610C2B0E}\Setup_UI.dll' 1-29-2015[08:19:47 AM]: Module load succeeded 1-29-2015[08:19:47 AM]: Failure during UI resource initializer call 1-29-2015[08:19:47 AM]: UI resource exception: 80004002 1-29-2015[08:19:47 AM]: Original exit status: 0x80004002, final exit status: 0x80004002 1-29-2015[08:19:47 AM]: State manager: removing staging files from: C:\Users\CTOLLE~1\AppData\Local\Temp\1\{456DAC34-02B7-4376-B022-AD29610C2B0E}\ 1-29-2015[08:19:47 AM]: State manager: removing state info [/code]
I am wondering if anyone else has encountered this and what the solution could be? I tried to google the error code but did not find anything. How can I best help our customer?
The error code is an E_NOINTERFACE while setting up the UI. But that's not coming from a place I would expect it. Based on other experiences, our current best guess is this is related to COM permissions on the machine in question.
