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Level 3

Returning borrowed license:Server shows license in use but client machine unable conn

Hi Team,

We have Install shield 2016 installed on a machine and have been using it for about three months and accidentally we have selected borrowed license option from about box. with that, license server shows(Flexnet) that license is held by that particular machine but install shield application not able to connect to the server(Error: Unable to connect).

If install shield opens up then we can return the borrowed license but it does not open up and at the same time , server side that license is not released.

How to over come this issue, any help would be much appreciated.
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You can return the license via the cmdline:

open CMD prompt
cd C:\Program Files (x86)\InstallShield\{year}\System
TSConfig.exe /return

Re-launch UI.
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