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spazos
Flexera beginner

Problems reactivating Installshield 2015

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I have a problem while attempting to re-activate our installation of Installshield 2015, it started asking us for a reactivation today:

On-Line activation returns: "Error 0 - Activation of serial number failed: The quantity specified exceeds maximum quantity allowed [0]"

On-Line deactivation (tsconfig.exe /return) returns: "Error 51404 - Failed to connect to the activation server. Check your internet connection and try again"

We cant currently deactivate our installation to activate it again on the same machine. How could we proceed?

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banna_k
Consultant

Re: Problems reactivating Installshield 2015

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Hi @spazos ,

See whether you can return the  license offline by executing below command from the installshield system folder:

TSConfig.exe /return /no_internet

Then process the xml through the offline activation link:

https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation

And, load the response xml back to your response field in the activation window.

See the  below KB article related to this error:

https://community.flexera.com/t5/InstallShield-Knowledge/InstallShield-Activation-Error-The-quantity...

 

See the below link for the community query raised by some other user for the same issue: 

https://community.flexera.com/t5/InstallShield-Forum/How-to-move-a-licnese-to-another-machine/m-p/10...

 

If you are not able to return/activate the license offline, you can contact Flexera support:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or you can also contact via mail, support@flexerasoftware.com.

 

2 Replies
banna_k
Consultant

Re: Problems reactivating Installshield 2015

Jump to solution

Hi @spazos ,

See whether you can return the  license offline by executing below command from the installshield system folder:

TSConfig.exe /return /no_internet

Then process the xml through the offline activation link:

https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation

And, load the response xml back to your response field in the activation window.

See the  below KB article related to this error:

https://community.flexera.com/t5/InstallShield-Knowledge/InstallShield-Activation-Error-The-quantity...

 

See the below link for the community query raised by some other user for the same issue: 

https://community.flexera.com/t5/InstallShield-Forum/How-to-move-a-licnese-to-another-machine/m-p/10...

 

If you are not able to return/activate the license offline, you can contact Flexera support:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or you can also contact via mail, support@flexerasoftware.com.

 

spazos
Flexera beginner

Re: Problems reactivating Installshield 2015

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Thank you for your answer @banna_k. We followed these steps but we were not successful, we ended up needing to contact support and open a case to get our license reactivated.