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NKRISS
Level 3
‎Dec 13, 2022 06:34 AM

PC Died, How Do I Activate On New PC?

PC that we were using InstallShield 2022 on died, had to replace some hardware and reformat, going to just install the product on a different PC to use for now but having trouble figuring out how to release the license from one PC and use on the other.

Any information or assistance in getting things going on the new PC would be greatly appreciated!  Thanks!

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(2) Replies
banna_k
Revenera
Revenera
‎Dec 25, 2022 10:18 PM

Hi @NKRISS,

I dont know your problem is resolved or not, if not reach out to Revenera support. they will help you to reactivate in the new machine. 

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SunilDamoder
Revenera Moderator Revenera Moderator
Revenera Moderator
‎Dec 27, 2022 09:32 AM

Hi Nathan,

Thank you for contacting Revenera Support.

I have registered a case for your query and the case number for your reference is 02732399.

I have sent you an email requesting for few confidential details, that cannot be shared here. Once we have the details, we will work on the fix. 

Please respond back to the email.

Regards,
Sunil.
Revenera Support.

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