cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
alanrickman
Pilgrim

License corrupted & TSConfig.exe crashes

Hi all,

This morning when I loaded Installshield (2008) I encountered an error message that the license had been corrupted and it was necessary to repair the license. Smiley Sad I attempted an online activation but this failed and so sent the license request file via e-mail and got the response back.

I went back to IS2008 to continue with offline activation, I loaded Installshield clicked Yes to Repair the licence then TSConfig.exe crashes and I am unable to progress any further.

Any help would be greatly appreciated!

Thanks,
Alan
Labels (1)
0 Kudos
11 Replies
Flexera Mike_Marino
Flexera

Re: License corrupted & TSConfig.exe crashes

Can you try...

tsconfig.exe /repair
0 Kudos
sanju101
Pilgrim

The /repair option doesn't work either

I am having the same issue as the other user, and the /repair action didn't work either. Same crashing behaviour.
0 Kudos
cfellas
Pilgrim

Re: License corrupted & TSConfig.exe crashes

I have the exact same issues anyone find a solution?

Best Regards
0 Kudos
Flexera Mike_Marino
Flexera

Re: License corrupted & TSConfig.exe crashes

Our support people can walk you through getting this fixed. They have fixed it for a number of others.
0 Kudos
larrydalooza
Pilgrim

me too

Please report back with the resolution... please.

Lar.
0 Kudos
zoulhom
Pilgrim

same problem here!

Is it exist an easy solution?
thanks
0 Kudos
tazzajb
Pilgrim

We need to use this version of IS2008 not the latest.

Mike Marino wrote:
Our support people can walk you through getting this fixed. They have fixed it for a number of others.


Sorry to bring this thread back to life but we have a need to use this version of IS2008 and it is doing exactly the same as this thread states.
We did move the license from an old PC to a new one after the old one failed us so we know the hardware is different. We reused the license code from the original PC after we went through and deactivated the license and removed the software from it. We came to run InstallShield after installing it onto the new PC and we get this corrupt license issue for obvious reasons. The Product ID does not match the new hardware. We followed the repair process as directed. At the end after all attempts at online repairs failed we saved the request code and emailed it. After continuing we click the button to run InstallShield again and nothing happens after TSConfig quits. We then manually run IS2008 after it told us it would request the response code the next time it ran and it now just crashes over and over.
Who do I need to speak to to fix this since you mention it can be fixed? Can you put them in touch with me here so others can see the resolution?

Thanks.
0 Kudos

Same issue

Visual Studio 2012 + Installshield 2012 Spring Limited Edition
When trying to repair the license either by clicking "Yes" or C:\Program Files (x86)\InstallShield\2012SpringLE\System>TSConfig.exe /repair, Installshield Verification Wizard crashes. Can anybody help?

PS: the license is only used in one machine.


Fixed by offline activate
0 Kudos
Mark_Rowe
Pilgrim

Re: License corrupted & TSConfig.exe crashes

Please POST if you know the issue and can post it. If you can walk someone through it. I guarantee the developers who use your product can follow instructions.
0 Kudos