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wilfredgtan
Level 2
‎Jun 03, 2020 01:41 AM

License accepted, but keeps on prompting after you close VStudio 2019

Hi ,

i have two issues.

1. the license is accepted when i choose activate (Whether inside VS 2019, or outside using Installshield). however, if i close VS and open a new instance, the license dialog pops up again annoyingly.

2. a previously working setup project is now "unloaded". when i click "Reload" within Visual Studio 2019, the VS prompt responds with an error "Value does not fall within the expected range"??? (Strangely, if i move back to VS 2013, the same solution loads perfectly fine and without issues.)

My environment is VS 2019, Enterprise Edition. OS is Windows 8.1

Any assistance appreciated.

 

 

 

 

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Jenifer
Flexera Alumni
‎Jun 09, 2020 10:09 AM

Hi @wilfredgtan ,

 

Addressing issues one by one:

  • Activation dialog keeps coming only when the activation isn't properly accepted i.e still InstallShield recognizes as non-licensed product.Is there any recent change for this behavior?
    • Can you try with clean installation use case if that is possible?
    • If that doesn't help,I would suggest you to contact Flexera support via support@flexerasoftware.com
  • "Value does not fall within the expected range,it comes when the file(s) get corrupted.Could see suggestions like delete settings.settings/.suo file if that could help.This might not have linkage with InstallShield i guess.

 

Thanks,

Jenifer

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