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License Server crashed. How to return and reactivate licenses?
My windows machine with the FlexNet publisher crashed and cannot be restored.
How can I return my licenses and activate it on a new machine?
Hi @martin01 Is it a Trusted Storage license? and FNO is involved in this activation? give some more details about the FNP set-up so that I can help to fix this issue.
I had a FlexNet Publisher that hosted InstallShield 2021 Concurrent Prepetual and InstallShield 2021 Standalone Build Concurrent Licenses.
The server where the FlexNet Publisher was installed crashed. So I have to set up a new sever, install the FlexNet Publisher again and have to activate the already activated licenses again.
My question is, how can I return my licenses without having access to my old server.
Hi @martin01 then let me move to InstallShield forum so that team can help you to fix this issue.
Hi @martin01, our Technical Support team will be able to assist you with this issue. Please open a new Support case and the team will work with you to resolve this. Thanks.
Thank you for contacting Revenera Support.
I have registered a case for your query and I'll be assisting you further on the case.
Case number for your reference is 02624672.