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jatkin
Level 3

License Activation

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Hi,

I have a new machine that I have installed InstallShield on.

Unfortunately my old machine has now been imaged before I had the chance to deactivate the license on it. Could this be deactivated remotely for me so that I can activate it on my new machine.

Many thanks,

James

(1) Solution

Hi @jatkin ,

I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-expired-really/m-p/97785#M65255

 

Thanks,

Jenifer

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(7) Replies
UtsabKarmakar
Level 5 Flexeran
Level 5 Flexeran

Hi,

May I know which type of license you are using for activation?

 

Thanks

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Hi, Sorry for the delay. This is for InstallShield Professional (Bronze Maintenance). Thanks, James
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Flex-Jeremy
Technical Writer
Technical Writer

Hi @jatkin

You will want to contact our technical support team to return the license to you. 
You will need to provide your activation code or serial number to support when you email or call. 

The support email address is: Support @Flexera.com 

I am only human; anything said is my view or from my own experience and not necessarily that of Flexera.
If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
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Ok, I will do that and let you know how I get on. Thanks
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I sent an email first thing yesterday but have had absolutely nothing back. Do you know if there is a number I can call? 

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Hi @jatkin ,

I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-expired-really/m-p/97785#M65255

 

Thanks,

Jenifer

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Hi,

Thanks for the link - this seems to have worked 🙂

Thanks a lot for the assistance.

James

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