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aditya
Level 3

Issue in installing the install shield 2020 silver product

We recently purchased Install Shield 2020 Professional version with silver maintenance. Based on the product and maintenance key we were able to get the activation code. We later on tried to find for the Install shield 2020 from the Revenera Community page and we could not find it . 
 
The latest available on the page is Install shield 2018 lite with visual studio , which we downloaded. Despite having visual studio 2019 professional version the install shield installer threw the error  " Visual Studio 2017 or greater is needed and the installation process is aborting."
 
Could you please guide us in resolving the issue and we can have the set up ready.
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(2) Replies
varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi Aditya,

Since you have already purchased the license for IS2020, then you can easily download the Installshield setup 2020 from the product and license center

https://flexerasoftware.flexnetoperations.com/control/inst/index

You need to login with your login credentials

If still you have issue in login or issue in getting the setup file, you can contact the dial in support number available in below link

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720
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Hi Varul, Iam not able to login. Can u please help me with the same. Though I requested for a pasword change through the password finder, I did not get any reply to it. Please help me fix this issue.
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