I am trying to transfer our Install shield license to new device. when I enter the Serial number and try to activate online, it fails with error "the license for this computer is in use on another computer" . I tried to return the license using "tsconfig.exe /return" , uninstalled the product on the device in use, still getting the same error.
Could you please provide info on how to fix this ?
Once you provide me your email address, I will go ahead and open a case and we can communicate regarding your query over email so the information we exchange stays confidential like details of the Serial Number and others.
