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Professor
Level 3

Installshield Internet Activation Failed

I have been using InstallShield 2016 since 2016. A few days ago I got a message saying "Installshield needs to be reactivated. In order to provide the most functional product licensing, Installshield requires the product is periodically reactivated." When I enter my 2016 activation code I get "Internet Activation Failed" message with "Error 51501- Unknown Result". When I proceed with Offline Registration I get an Activation.xml, but I can find no where to load that into Installshield.

Note this is the same unchanged PC used since 2016

Thanks so much for any help 

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(5) Replies
banna_k
Revenera
Revenera

Hi @Professor,

To process an offliine activation for InstallShield version 2014 and up:

1. Select the offline activation option. An offline activation request will be generated.
2. Save the offline activation license.request file.
3. Click the Next button.
4. The next dialog should indicate that an offline transaction is pending.
5. Go to the following website to process your offline activation request: https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation
6. Click the Choose File button and browse to the license.request file that you recently saved.
7. Click the Process button.
8. Save the response.xml file.
9. Launch the application, once again. The Offline Activation dialog should be displayed.
10. Click the Load button and browse to the response.xml file you recently saved.
11. Click the Activate button.
12. Click the Finish button.

https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation 

Hi @banna_k 

Thank you for the response. I am doing all the steps you have outline here. I have the Activation.XML file. When I get to your step 10 I never get the Load button. I attached an image showing the lack of a "Load" button.

Thank you for any help

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Hi @Professor,

After generating the request code for either the return or the activation - If you do not see the response window which looks like this when you next launch the software:

banna_k_0-1609680750105.png

 



Then please open Regedit and Navigate to:
HKEY_CURRENT_USER\Software\InstallShield\<PRODUCT VERSION>

Then add a new DWORD called 'OfflineTransactionPending' and give it a value of '1'. Then launch InstallShield and you will see the response window.

Once you got the response window, you can load the response xml by clicking on the Load button. 

 

Hi @banna_k 

Thank you for the excellent reply. Your advice did show the load button. I get "51205 Unkown error" after I load the Application.xml (see attached)

I redid all my steps, I went to my licensed products. Copied the activation code, used that to make the License.request, upload that to get the Activation.xml, but still get the 51205 when I load.

The activation code is 4 sets of alpha numeric each 4 characters long, right?

Any advise is much appreciated.

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Hi @Professor,

 

It looks like the response XML is not proper, my suggestion here is to repeat the process again.

1- Try to activate again with the activation code,

2- if its asking for the offline activation, generate the activation xml and upload to the URL given last time and generate the response XML again.

3- Load the new response XML in the activation wizard again.

 

If the problem is not resolved, then Please contact Revenera support to get faster help on this.  

 

https://www.revenera.com/about-us/contact-us.html

 

https://community.flexera.com/t5/InstallShield-Knowledge-Base/How-to-Use-Revenera-Support-Chat-to-He...

 

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

 

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