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Level 3

InstallShield reactivate problem

I have an InstallShield 2012 Premier Edition that has been working well, but it reported yesterday that it needs to be reactivated. Can I still activate it? How should I do next?

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Level 3

When I try to activate InstallShield,

it responds that Inernet Activation Failed Please check your serial number and internet connection. 

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Level 6

You could try contacting support, but probably you will have to buy a newer version. See below message from Revenera:

Important: InstallShield Activation Service Discontinued

We are informing you that the InstallShield Activation Service will be discontinued and no longer available starting July 1, 2022. The InstallShield Activation Service is used to support the reactivation logic required to continue using InstallShield versions 2013 or older.

Once the Activation Service has been discontinued, affected versions of InstallShield will not be able to reactivate their licenses and will become inoperable. Until then you may continue to use InstallShield 2013 or older. As always, we hope you are successful with our products!

We are sure you understand that technology changes rapidly. And while Revenera does a lot to support customers on end-of-life versions, as time passes and more customers move to modern versions of InstallShield, you may experience more changes in the future by choosing to stay on versions of InstallShield 2013 and older.

To avoid being impacted by these changes and ensure uninterrupted use of InstallShield, we advise users of InstallShield 2013 or older to upgrade to the latest version.

Stefan Krueger /
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