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lievencardoen
Level 2

InstallShield keeps on asking to Activate

I've received a Serial for InstallShield 2019.

When starting up InstallShield 2019 it asks me to Activate the product. 

I enter the serial, press next, contacting server and check activation was successfull. Clicking next InstallShield does not open...

When clicking again via Start in Windows, the same thing starts over again. So I need to activate again. Never ending loop...

Any help? The serial has not been used on any other computer yet. It's a new serial.

Thx, Lieven Cardoen

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2 Replies
varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone using number provided at this link: they will help you to solve this quickly.

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720 

Alternatively there is an online chat available (Need to activate Let's chat) which you can find in a clickable box image on the right hand side here

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield 

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SunilDamoder
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi Lieven,

Thank you for your patience.

A case has been registered for your query "InstallShield 2019 activation issue" and the case number is 02538525.

Please respond back to the case email, so that we can assist you further for activation issue.

Thanks,
Sunil.
Revenera Technical Support.

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