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- Re: InstallShield cannot open projectname.ism - how to diagnose?
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May 30, 2017
03:42 PM
InstallShield cannot open projectname.ism - how to diagnose?
I just installed IS 2016 SP2 side by side with my existing IS 2013 Premier.
I copied an existing InstallScript-based project to a new folder and went to open it, said yes to upgrading. There was one warning that I'd need to replace the spc for code signing with pfx.
I then go to open the upgraded project, and get a popup "InstallShield cannot open ... .ism". No error code or details about why.
I can look at the ISM in notepad++ and it's filled with XML as expected. Is there any way to diagnose this besides sending each project to Flexera support to look at?
I copied an existing InstallScript-based project to a new folder and went to open it, said yes to upgrading. There was one warning that I'd need to replace the spc for code signing with pfx.
I then go to open the upgraded project, and get a popup "InstallShield cannot open ... .ism". No error code or details about why.
I can look at the ISM in notepad++ and it's filled with XML as expected. Is there any way to diagnose this besides sending each project to Flexera support to look at?
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May 31, 2017
12:16 PM
Answer for anyone else who runs into this:
InstallShield was set to the wrong product license, so had features disabled that were needed to work with the project. But they really should fix the unhelpful error message.
I used the activation key displayed when going to the downloads area after logging in. This gave me a "DIM editor" license instead of a "Premier" license. I was able to fix this by going to Help > About, clicking the UPGRADE button, then entering a different activation code that Flexera had sent me by email.
InstallShield was set to the wrong product license, so had features disabled that were needed to work with the project. But they really should fix the unhelpful error message.
I used the activation key displayed when going to the downloads area after logging in. This gave me a "DIM editor" license instead of a "Premier" license. I was able to fix this by going to Help > About, clicking the UPGRADE button, then entering a different activation code that Flexera had sent me by email.
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