I want to reactivate InstallShiell2014 product (I have a perpetual license, it´s a strange!!!) I tried through Online/Offline activation and doesn’t work anything...finally I sent a web request to this URL (https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation). But it doesn’t work too.I will try to write directly to support but I can´t find a web request form or email.
Regards and thanks a lot.
Finally, another workmate could contact with Flexera support on Uk (+44 (0) 870 873 6301) and they sent instructions about activation. I share this with you.
1. Close the product and the activation wizard
2. Delete any file(s) with MVSN in the filename at the following location (you will need to enable hidden files and folders to see the .data and .001 files):
On XP or older: C:\Documents and Settings\All Users\Application Data\FLEXnet On Vista or newer: C:\ProgramData\FLEXnet
3. Set the following registry key
4. Re-launch InstallShield 2014 and if prompted, activate (xxxx-xxxx-xxxx-xxxx)
In my case, this solution are valid and now still working again!
PS: It is very frustrating that an IT company not response a support questions by email and finally we have to call by phone...
Thanks for all.
You can look in to the following link on how to :
Or , You can go to : https://community.flexera.com/t5/Flexera-Software-Community/ct-p/Flexera_Software_Community and login to community and under Get Support > Open New Case.
I can´t view Get Support > Open New Case, because I staied out of contract support (I have a perpetual software license without support). I try to reactive online but I can´t uploading a response (activacion.xml) file, I dont appear this text on my screen. I have a InstallShield 2014 and you instruccions is to InstallShield2015
Thanks for you help.
Were you able to get response file(activation.xml) for the offline activation? after you sent a web request to this URL (https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation)
I see that all the steps performed are correct. In this case you can contact support at email@example.com(for help in English) or firstname.lastname@example.org (for help in Japanese) so that they can re-enable your activation code if it is allowed.
I am facing the same issue. email to 'email@example.com' and firstname.lastname@example.org went unanswered.
how can I get my perpetual license reactivated?
i tried TSConfig /return, generated a request file, when i went to offlineactivation and uploaded the request file, i got