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jangjerry
Level 3

[InstallShield 2022] Add Language Wizard update Fail

hello

I am using installshield 2022 premier product.

An error occurs when installing the Korean language pack using the "Add new Language Wizard".

"Updating.... Click on Stop to stop the update.
Failed to update My Project.ism"

installshield_language_addNewLanguageWizardERROR.jpg

I don't have any logs or information about the failure, so I'm asking for help.

Thank you.

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4 Replies
Revenera_Ian
Revenera Moderator Revenera Moderator
Revenera Moderator

Hello @jangjerry,

Thank you for your post.

Could you please provide a screenshot of your Help > About InstallShield screen from your copy of InstallShield?

Could you please try performing a repair of your copy of InstallShield? If the issue persists after a repair, could you please uninstall then reinstall InstallShield?

Please let us know if you have any questions or concerns. Thanks!

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Thank you for your help.

I reinstalled installshield but still the same issue.

The version is 28.0.700

Is there any way to extract logs related to this?

Installshield_about.jpg

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Hello

Is there any update?

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@Revenera_Ian 

hello

Any updates on this ticket? If we have any relevant log extracts or debug files, we'll send them to you. I've been waiting for a long time, but I'm waiting for a quick response.

Thank you

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