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InstallShield 2019 license corrupted

We have 'InstallShield 2019 Professional Perpetual License' for one machine.
The problem we are now facing is when I open the InstallShield 2019, it shows below message:

The product license has been corrupted. You must repair the license before you can continue. Click yes to repair now.
Yes No

First time when I clicked Yes, it asked me to activate the license online. I tried but it didn't activate. Now, when I click yes, nothing happens.
I talked with our IT team, and they told me that the Mac ID of the machine on which InstallShield is installed is changed.
So, is it the reason for corrupting the InstallShield license? and how can I restore the corrupted license with the new mac ID?
Please let me know what what can be done in this case?

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(1) Reply
Revenera Moderator Revenera Moderator
Revenera Moderator

You need to generate new license file from product license center with new mac id,

Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone using number provided at this link: they will help you to solve this quickly. 

Alternatively there is an online chat available (Need to activate Let's chat) which you can find in a clickable box image on the right hand side here 

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