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benjamin_mahr
Level 3
‎Apr 25, 2019 03:22 AM

InstallShield 2018 problems with installation of redistributables

InstallShield 2018 is having problems installing redistributables for VS 2017 x64 and x86 . Can reproduce this problem on several machines, including clean (only system updates) Windows VM's (7, 8, 10, 2012 R2, 2016, 2019).

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dgalloway
Revenera
Revenera
‎Apr 25, 2019 03:39 AM

Hi @benjamin_mahr ,

I have seen issues with the C++ 2017 Redistributable and noticed that this may be due to a version number conflict in the registry.

For a possible fix/solution to this, I would recommend taking a look at the following Knowledge Base article:

https://community.flexera.com/t5/InstallShield-Knowledge/Microsoft-Visual-C-2017-Redistributable-Prerequisites/ta-p/5739

Regards,
Daniel.

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benjamin_mahr
Level 3
In response to dgalloway
‎Apr 25, 2019 03:52 AM

So basically you're saying it's a Microsoft error? Its even happening for fresh Windows installations. Can't tell our customers to fix their registry because of this. That's a very unsatisfying situation.
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shunt
Revenera Moderator Revenera Moderator
Revenera Moderator
In response to benjamin_mahr
‎Apr 25, 2019 04:13 AM

The article suggests that you use the latest Microsoft EXE file, and also alter the condition which is being used - try this: 

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