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dave_krekel
Level 4
‎Aug 30, 2019 08:20 AM

InstallShield 2016 Professional Edition version 23 SP1, Error upgrading to SP2

InstallShield 2016 Professional Edition version 23 SP1, Error upgrading to SP2

I am having trouble with the installation order with a single prerequisite for the install.

For some reason it works on another  build environment but it does not work on ours even though the installation routines are the same. InstallShield is not waiting for the first install to complete before starting the second.

I tried to upgrade to SP2 to see if it would resolve the problem but I am getting the following error. 

It is trying to activate the product again. I get the following error when I hit the activation button.

Error 51311 - One of more response actions failed.

Any Ideas why it is trying to activate a product that is already activated?

Thanks

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