baburajckrishna
Flexera beginner

InstallShield 2012 Spring Professional Edition crashes when clicking on Dialogs in User Interface

We are using InstallShield 2012 Spring Professional Edition. For the last 3 years we didn't met with a requirement for a new custom dialogs in our setup.

Now our customer needs to read the details of Server IP and Port and other information related to server, so that we need to create a new custom installation dialog. For the same, when we click on the Dialogs sections in User Interface section InstallShield crashes with an error dialog.

Dialogs section in InstallShield 2012 Spring

Dialogs.png

We are getting below error message when we click on Dialogs.

Error Message before InstallShield crash

CrashReport.png

When I clicked on "You can view the technical details of this error" link, I got below details.

Exception ACCESS_VIOLATION(0xc0000005) at address 0x63f1c3b9 trying to read address 0x00000050.

File : C:\Program Files (x86\InstallShield\2012Spring\System\isdev.exe
Version : 19.0.0.160
Exception : c0000005
Address : 63f1c3b9
Access Type : read
Access Address : 00000050

Register
: EAX=0000002 CS=0023 EIP=63f1c3b9 EFLGS=00010202
: EBX=0000000 SS=002b ESP=0018eba4 EBP=00000002
: ECX=0000000 DS=002b ESI=00000000 FS=0053
: EDX=0000002 ES=002b EDI=00000000 GS=002n

Stack Trace
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000

 

Can someone please suggest a solution?

Labels (1)
0 Kudos
2 Replies
shunt
Revenera Moderator Revenera Moderator
Revenera Moderator

If you create a new sample project does the problem still happen or does it only happen in one specific project?
If the problem occurs regardless of the project then there may be a corruption in Installshield so a good starting place would be to uninstall and reinstall the software.

Are you using Installshield 2012 on Windows 10? Whilst this shouldn't be an issue, it isn't officially supported on that operating system so there may be issues that we are not aware of.

Thank you for the response.
Yes, we are getting the problem with newly created sample project too. We will try with uninstall and reinstall the software.

We are not using InstallShield 2012 in Windows 10, its a Windows 7 machine. We didn't upgrade our installation build machine to Windows 10.
0 Kudos