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InstallShield 2012 Express - Exception ACCESS_VIOLATION (0xc0000005)

we having this error when i try to select a file do add to the project:

Exception ACCESS_VIOLATION (0xc0000005)
at address 0x0616dc2a trying to write address 0x00000000.

File : C:\Program Files (x86)\Macrovision\IS12 Express\System\isdev.exe
Version :
Exception : c0000005
Address : 0616dc2a
Access Type : NA
Access Address : 00000000

Registers : EAX=0000002a CS=0023 EIP=0616dc2a EFLGS=00010207
: EBX=0389fe58 SS=002b ESP=0019e224 EBP=0019e84c
: ECX=0000000a DS=002b ESI=037f27b0 FS=0053
: EDX=00000000 ES=002b EDI=00000000 GS=002b


i already try this hot fix but that don't solve

Crash when building InstallScript 2011 project using 2014 - Community (

This is on Windows 10 Pro 20H2 with all windows updates.

I already contact the support with other problems with license activation but this error is not fixed,
any suggestion how to fix this error?



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