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devrieskok
Level 3

ISDEV Crashing

Hi All,

Since today ISDEV version 19.0.0.185 is crashing with the following eventlog entry

Any Ideas

Faulting application name: isdev.exe, version: 19.0.0.185, time stamp: 0x504d4b34
Faulting module name: mshtml.dll, version: 11.0.9600.17207, time stamp: 0x53a22b71
Exception code: 0xc0000005
Fault offset: 0x000a6ed0
Faulting process id: 0x23e0
Faulting application start time: 0x01cf9b4f49f586ac
Faulting application path: C:\Program Files (x86)\InstallShield\2012Spring\System\isdev.exe
Faulting module path: C:\Windows\SYSTEM32\mshtml.dll
Report Id: 8a0f9a22-0742-11e4-8131-d4bed963c3c7
Faulting package full name:
Faulting package-relative application ID:
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12 Replies
devrieskok
Level 3

Hi All,

I found the issue to be the Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2962872)

This updates the mshtml.dll from version 11.0.9600.172126 to 11.0.9600.17207

Uninstalling this update resolved the issue of ISDEV Crashing upon startup.

Regards Alfred
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SimonG
Level 5

Yep just happened to me on InstallShield 2012 on Windows 8.1 too.

I uninstalled all the Windows Updates from today (there were about 20) so it's good to know which one it is thanks.
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devrieskok
Level 3

SimonG wrote:
Yep just happened to me on InstallShield 2012 on Windows 8.1 too.

I uninstalled all the Windows Updates from today (there were about 20) so it's good to know which one it is thanks.


You are welcome

BTW: InstallShield 2014 is also affected, but InstallShield 2010 is NOT.

So I hope that Flexera will fix this as soon as possible.

Regards Alfred
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MGarrett
Level 6

The exact same thing happened to me today on Windows 7 Sp1. I installed Windows Updates this morning, and now both InstallShield 2012 Spring and InstallShield 2013 crash on startup.

Thanks to this thread, I found and uninstalled update KB2962872. The problem is now resolved.
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peter_fx_p
Level 2

This occurred today on my Win7 SP1 x64 machine with InstallShield 2009 Professional.

The culprit was C:\Windows\SysWOW64\mshtml.dll which apparently was updated by KB2962872.

Uninstalled and IS worked again.
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DLee65
Level 13

Thank you for the information. I too had this problem on Windows 7sp1 with IS2013. I uninstalled KB2962872 and that fixed the problem
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ttatlock
Level 2

Yep, that fixes IS2014 on Win 7 SP1 X64
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MichaelU
Level 12 Flexeran
Level 12 Flexeran

Everyone, we are actively looking into the incompatibility with many versions of InstallShield and Microsoft's recent security update to IE (KB 2962872). Further information and updates will be available on the InstallShield 2014 Sticky.
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Holger_G
Level 10

MichaelU wrote:
Everyone, we are actively looking into the incompatibility with many versions of InstallShield and Microsoft's recent security update to IE (KB 2962872). Further information and updates will be available on the InstallShield 2014 Sticky.


Thanks Michael.

I run into the same trouble using InstallShield 2011 Premier.
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Not applicable

I've been on holidays for a week, came back and my server machine requested a reboot to finish some windows updates.
After which, I could no longer use InstallShield 2012 or 2014 on Server 2012 due to this crash.

Thanks so much for posting this with the KB# to uninstall - it has saved me a lot of time wasting.
Hopefully the issue will be resolved soon.
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MichaelU
Level 12 Flexeran
Level 12 Flexeran

We've just published an interim solution. You can restore your .htm files if you had removed them. Let us know if this doesn't get you up and running!
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DonAIR
Level 6

MichaelU wrote:
We've just published an interim solution. You can restore your .htm files if you had removed them. Let us know if this doesn't get you up and running!



Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based systems (KB2976627) did not fix 2014 for me on Windows 8.1.

Exception ACCESS_VIOLATION (0xc0000005)
at address 0x0e65b5cb trying to read address 0x00000003.

File : C:\Program Files (x86)\InstallShield\2014\System\isdev.exe
Version : 21.0.0.289
Exception : c0000005
Address : 0e65b5cb
Access Type : read
Access Address : 00000003

Registers : EAX=ffffffff CS=0023 EIP=0e65b5cb EFLGS=00010212
: EBX=00185ecc SS=002b ESP=00185dcc EBP=00185e90
: ECX=00000000 DS=002b ESI=76eed2d5 FS=0053
: EDX=00000000 ES=002b EDI=0c49c640 GS=002b

Stack Trace : 0e65ad19 0e605607 0e65e7ca 61fca969
: 61f884ee 61f88586 61f886a4 0e6732a9
: 76ee7834 76ee7a9a 76ee7bed 76ee7d81
: 774fc692 76eed400 0e6336ac 0e63160a
: 0e635ba0 61f8af4d 61f81649 61fca86b
: 61fca894 61fca8d3 08beb084 0e65e5c8
: 61fca969 61f884ee 61f88586 61f886a4
: 0e6732a9 76ee7834 76ee7a9a 76ee7bed
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