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wyzerd
Level 4

ISBEW64.exe not closing on Uninstall.

After uninstalling the product from Add/Remove Programs, the uninstall Completes successfully and closes.

The Add/Remove Programs Dialog is locked and the product shows as it had before the uninstall took place. Killing ISBEW64 from the task manager frees the Add/Remove Dialog and removes the entry.

The Project is an InstallScript MSI. with a setup.exe.

The target machine is XP Pro x64

I tried to see if there were any updates for InstallShield 2008 but it appears the asp page is broke.
Error: Object expected.

http://updates.installshield.com/GetMessages.asp?P={5834C083-7E8E-4A1F-B83A-E5DDFE9C0BB2}&u={A29FDA86-9108-4636-B3B0-AB25D1562B55}&v=ISUA 5.0&K=ZCE9BD09FCEFBE0E88EACE05FEEDB978FCE9B808FDECCC0FFCEABE7AFBE6BA7DFAECBC7D8BEAC&L=1033
Labels (1)
0 Kudos
(14) Replies
wyzerd
Level 4

I suspect this problem exists on all 64 bit windows using InstallScript MSI in InstallShield 2008.

I will check back on Monday and if still no response I will open a formal bug using my support contract. I will update this thread with my progress.
0 Kudos
wyzerd
Level 4

As I stated before, I am updating progress on this.

In order to formally enter a bug, you have to have a support contract for another $1400.

If I don't get an answer here or figure it out myself, I will abandon IS2008.

I am continuing my search and evaluation Advanced Installer(http://www.advancedinstaller.com). So far, their forums return answers in less than 24 hours.
0 Kudos
hidenori
Level 17

Could you generate a Windows Installer verbose log for your installation while uninstalling the product, and post it here? I will look into it to see if something goes wrong with 64-bit self-registration.

Thank you for your patience and cooperation.
0 Kudos
wyzerd
Level 4

I used msiexec /x{PROD_GUID} /l*v C:\Install.Log.

The error messages in the log were:

InstallShield 15:48:20: Error extracting ISBEW64.exe from ISRegSvr.dll
InstallShield 15:48:22: Error loading ISBEW64.exe...File does not exist
InstallShield 15:48:25: Error loading ISBEW64.exe...File does not exist

Doing the uninstall this way does not lock, but it also leaves the product in state where it cannot be uninstalled, reinstalled or repaired. The Add/Remove Programs knocks the size down to .3 MB from 43. MB


However, this is not the same as the uninstall that is done with the uninstall string in Add/Remove programs.

If you could tell me how to generate a log from the setup -REMOVEONLY string I will redo the uninstall and see if it gives me different results.

I know there must be something with the /v switch for passing from setup.exe to the msiexec.

Thanks
0 Kudos
hidenori
Level 17

You can use the /v switch of setup.exe to generate a verbose log as follows:

setup.exe /v"/l*v c:\Install.log"
0 Kudos
wyzerd
Level 4

=== Logging started: 1/22/2008 4:07:38 ===
InstallShield 4:07:38: Using product language 1033
InstallShield 4:07:38: Extracting support file setup.inx to C:\DOCUME~1\tester\LOCALS~1\Temp\{8EAA7206-E080-48BA-B148-3383024FFE33}\setup.inx
InstallShield 4:07:38: Opening stream of file C:\DOCUME~1\tester\LOCALS~1\Temp\{D7318D40-3CD0-4A0D-8C79-845C51A38B28}\ISSetup.dll
InstallShield 4:07:39: Extracting support file ISRT.dll to C:\DOCUME~1\tester\LOCALS~1\Temp\{8EAA7206-E080-48BA-B148-3383024FFE33}\ISRT.dll
InstallShield 4:07:39: Extracting support file setup.exe to C:\DOCUME~1\tester\LOCALS~1\Temp\{8EAA7206-E080-48BA-B148-3383024FFE33}\setup.exe
InstallShield 4:07:39: Extracting support file _isres1033.dll to C:\DOCUME~1\tester\LOCALS~1\Temp\{8EAA7206-E080-48BA-B148-3383024FFE33}\_isres.dll
InstallShield 4:07:39: Extracting support file String1033.txt to C:\DOCUME~1\tester\LOCALS~1\Temp\{8EAA7206-E080-48BA-B148-3383024FFE33}\String1033.txt
InstallShield 4:07:39: Skipping optional support file _isuser1033.dll
InstallShield 4:07:39: Detected X64 OS
InstallShield 4:07:39: Extracting support file ISBEWX64.exe to C:\DOCUME~1\tester\LOCALS~1\Temp\{8EAA7206-E080-48BA-B148-3383024FFE33}\ISBEW64.exe
Action 4:07:39: AppSearch. Searching for installed applications
Action start 4:07:39: AppSearch.
Action ended 4:07:39: AppSearch. Return value 0.
Action 4:07:39: FindRelatedProducts. Searching for related applications
Action start 4:07:39: FindRelatedProducts.
Action ended 4:07:39: FindRelatedProducts. Return value 0.
Action 4:07:39: ValidateProductID.
Action start 4:07:39: ValidateProductID.
Action ended 4:07:39: ValidateProductID. Return value 1.
Action 4:07:39: CostInitialize. Computing space requirements
Action start 4:07:39: CostInitialize.
Action ended 4:07:39: CostInitialize. Return value 1.
Action 4:07:39: FileCost. Computing space requirements
Action start 4:07:39: FileCost.
Action ended 4:07:39: FileCost. Return value 1.
Action 4:07:39: IsolateComponents.
Action start 4:07:39: IsolateComponents.
Action ended 4:07:39: IsolateComponents. Return value 0.
Action 4:07:39: setUserProfileNT.
Action start 4:07:39: setUserProfileNT.
Action ended 4:07:39: setUserProfileNT. Return value 1.
Action 4:07:39: setAllUsersProfile2K.
Action start 4:07:39: setAllUsersProfile2K.
Action ended 4:07:39: setAllUsersProfile2K. Return value 1.
Action 4:07:39: CostFinalize. Computing space requirements
Action start 4:07:39: CostFinalize.
Action ended 4:07:39: CostFinalize. Return value 1.
Action 4:07:39: MigrateFeatureStates. Migrating feature states from related applications
Action start 4:07:39: MigrateFeatureStates.
Action ended 4:07:39: MigrateFeatureStates. Return value 0.
InstallShield 4:07:39: Using skin file R:\Monaco\1.0.2\Build 314\setup.isn.
InstallShield 4:07:43: Ready to launch __OnMsiMaintenance.
1: Ready to launch MsiInstallProduct, Command line : REMOVE=All ALLUSERS=1 ALLUSERSPROFILE="C:\Documents and Settings\All Users\" APPDIR="C:\Program Files (x86)\CMS\Monaco\" ARPCOMMENTS="Add, Modify or Remove CMS Software" ARPCONTACT=support@cmsrtp.com ARPHELPLINK=http://www.cmsrtp.com/contact_support.php ARPHELPTELEPHONE="1.800.878.4CMS (4267)" ARPPRODUCTICON=ARPPRODUCTICON.exe
..
SETUPEXEDIR="C:\Program Files (x86)\InstallShield Installation Information\{8402C2BB-3201-4150-91C7-88D8A58BE222}"
...
ARPSYSTEMCOMPONENT=1 ISSETUPDRIVEN=1
=== Logging started: 1/22/2008 4:08:05 ===
Action start 4:08:05: INSTALL.
Action start 4:08:05: AppSearch.
Action ended 4:08:05: AppSearch. Return value 0.
Action start 4:08:05: ValidateProductID.
Action ended 4:08:05: ValidateProductID. Return value 1.
Action start 4:08:05: CostInitialize.
Action ended 4:08:05: CostInitialize. Return value 1.
Action start 4:08:05: FileCost.
Action ended 4:08:05: FileCost. Return value 1.
Action start 4:08:05: IsolateComponents.
Action ended 4:08:05: IsolateComponents. Return value 0.
Action start 4:08:05: CostFinalize.
Action ended 4:08:05: CostFinalize. Return value 1.
Action start 4:08:05: SetODBCFolders.
Action ended 4:08:05: SetODBCFolders. Return value 0.
Action start 4:08:05: MigrateFeatureStates.
Action ended 4:08:05: MigrateFeatureStates. Return value 0.
Action start 4:08:05: InstallValidate.
Action ended 4:08:05: InstallValidate. Return value 1.
Action start 4:08:05: InstallInitialize.
Action ended 4:08:05: InstallInitialize. Return value 1.
Action start 4:08:05: ProcessComponents.
Action ended 4:08:05: ProcessComponents. Return value 1.
Action start 4:08:05: UnpublishComponents.
Action ended 4:08:05: UnpublishComponents. Return value 0.
Action start 4:08:05: MsiUnpublishAssemblies.
Action ended 4:08:05: MsiUnpublishAssemblies. Return value 0.
Action start 4:08:05: UnpublishFeatures.
Action ended 4:08:05: UnpublishFeatures. Return value 1.
Action start 4:08:05: StopServices.
Action ended 4:08:05: StopServices. Return value 1.
Action start 4:08:05: DeleteServices.
Action ended 4:08:05: DeleteServices. Return value 1.
Action start 4:08:05: UnregisterComPlus.
Action ended 4:08:05: UnregisterComPlus. Return value 0.
Action start 4:08:05: SelfUnregModules.
Action ended 4:08:05: SelfUnregModules. Return value 1.
Action start 4:08:05: ISSelfRegisterCosting.
InstallShield 4:08:05: Beginning Costing Process...
InstallShield 4:08:05: Initializing Property Bag...
InstallShield 4:08:05: Initializing Property Bag...
InstallShield 4:08:05: Getting file count from property bag
InstallShield 4:08:05: File Count : 0
InstallShield 4:08:05: Reading SelfRegItems from table, and perform costing...
InstallShield 4:08:05: ftp40.ocx
InstallShield 4:08:05: graphs32.ocx
InstallShield 4:08:05: rexec40.ocx
InstallShield 4:08:05: ss32x25.ocx
InstallShield 4:08:05: Error extracting ISBEW64.exe from ISRegSvr.dll
InstallShield 4:08:05: Comitting Property Bag...
InstallShield 4:08:05: Begin Comitting Property Bag
InstallShield 4:08:05: Write KeyList count
InstallShield 4:08:05: Finished Comitting Property Bag
InstallShield 4:08:05: Finished Costing Process...
InstallShield 4:08:05: Setting Costing Info Location ISSelfRegisterFiles : C:\DOCUME~1\tester\LOCALS~1\Temp\~5A.tmp
InstallShield 4:08:05: Setting Costing Info Location ISUnSelfRegisterFiles : C:\DOCUME~1\tester\LOCALS~1\Temp\~5A.tmp
InstallShield 4:08:05: Setting Costing Info Location ISSelfRegisterFinalize : C:\DOCUME~1\tester\LOCALS~1\Temp\~5A.tmp
Action ended 4:08:05: ISSelfRegisterCosting. Return value 1.
Action start 4:08:05: ISUnSelfRegisterFiles.
Action ended 4:08:05: ISUnSelfRegisterFiles. Return value 1.
Action start 4:08:05: UnregisterTypeLibraries.
Action ended 4:08:05: UnregisterTypeLibraries. Return value 0.
Action start 4:08:05: RemoveODBC.
Action ended 4:08:05: RemoveODBC. Return value 1.
Action start 4:08:05: UnregisterFonts.
Action ended 4:08:05: UnregisterFonts. Return value 1.
Action start 4:08:05: RemoveRegistryValues.
Action ended 4:08:05: RemoveRegistryValues. Return value 1.
Action start 4:08:05: UnregisterClassInfo.
Action ended 4:08:05: UnregisterClassInfo. Return value 0.
Action start 4:08:05: UnregisterExtensionInfo.
Action ended 4:08:05: UnregisterExtensionInfo. Return value 0.
Action start 4:08:05: UnregisterProgIdInfo.
Action ended 4:08:05: UnregisterProgIdInfo. Return value 0.
Action start 4:08:05: UnregisterMIMEInfo.
Action ended 4:08:05: UnregisterMIMEInfo. Return value 0.
Action start 4:08:06: RemoveIniValues.
Action ended 4:08:06: RemoveIniValues. Return value 1.
Action start 4:08:06: RemoveShortcuts.
Action ended 4:08:06: RemoveShortcuts. Return value 1.
Action start 4:08:06: RemoveEnvironmentStrings.
Action ended 4:08:06: RemoveEnvironmentStrings. Return value 1.
Action start 4:08:06: RemoveDuplicateFiles.
Action ended 4:08:06: RemoveDuplicateFiles. Return value 1.
Action start 4:08:06: RemoveFiles.
Action ended 4:08:06: RemoveFiles. Return value 1.
Action start 4:08:06: RemoveFolders.
Action ended 4:08:06: RemoveFolders. Return value 1.
Action start 4:08:06: CreateFolders.
Action ended 4:08:06: CreateFolders. Return value 1.
Action start 4:08:06: MoveFiles.
Action ended 4:08:06: MoveFiles. Return value 1.
Action start 4:08:06: InstallFiles.
Action ended 4:08:06: InstallFiles. Return value 1.
Action start 4:08:06: PatchFiles.
Action ended 4:08:06: PatchFiles. Return value 1.
Action start 4:08:06: DuplicateFiles.
Action ended 4:08:06: DuplicateFiles. Return value 1.
Action start 4:08:06: BindImage.
Action ended 4:08:06: BindImage. Return value 1.
Action start 4:08:06: CreateShortcuts.
Action ended 4:08:06: CreateShortcuts. Return value 1.
Action start 4:08:06: RegisterClassInfo.
Action ended 4:08:06: RegisterClassInfo. Return value 0.
Action start 4:08:06: RegisterExtensionInfo.
Action ended 4:08:06: RegisterExtensionInfo. Return value 0.
Action start 4:08:06: RegisterProgIdInfo.
Action ended 4:08:06: RegisterProgIdInfo. Return value 0.
Action start 4:08:06: RegisterMIMEInfo.
Action ended 4:08:06: RegisterMIMEInfo. Return value 0.
Action start 4:08:06: WriteRegistryValues.
Action ended 4:08:06: WriteRegistryValues. Return value 1.
Action start 4:08:06: WriteIniValues.
Action ended 4:08:06: WriteIniValues. Return value 1.
Action start 4:08:06: WriteEnvironmentStrings.
Action ended 4:08:06: WriteEnvironmentStrings. Return value 1.
Action start 4:08:06: RegisterFonts.
Action ended 4:08:06: RegisterFonts. Return value 1.
Action start 4:08:06: InstallODBC.
Action ended 4:08:06: InstallODBC. Return value 0.
Action start 4:08:06: RegisterTypeLibraries.
Action ended 4:08:06: RegisterTypeLibraries. Return value 0.
Action start 4:08:06: SelfRegModules.
Action ended 4:08:06: SelfRegModules. Return value 1.
Action start 4:08:06: ISSelfRegisterFiles.
Action ended 4:08:06: ISSelfRegisterFiles. Return value 1.
Action start 4:08:06: RegisterComPlus.
Action ended 4:08:06: RegisterComPlus. Return value 0.
Action start 4:08:06: InstallServices.
Action ended 4:08:06: InstallServices. Return value 1.
Action start 4:08:06: StartServices.
Action ended 4:08:06: StartServices. Return value 1.
Action start 4:08:06: RegisterUser.
Action ended 4:08:06: RegisterUser. Return value 0.
Action start 4:08:06: RegisterProduct.
Action ended 4:08:06: RegisterProduct. Return value 1.
Action start 4:08:06: PublishComponents.
Action ended 4:08:06: PublishComponents. Return value 0.
Action start 4:08:06: MsiPublishAssemblies.
Action ended 4:08:06: MsiPublishAssemblies. Return value 0.
Action start 4:08:06: PublishFeatures.
Action ended 4:08:06: PublishFeatures. Return value 1.
Action start 4:08:06: PublishProduct.
Action ended 4:08:06: PublishProduct. Return value 1.
Action start 4:08:06: InstallFinalize.
InstallShield 4:08:06: Initializing Property Bag...
InstallShield 4:08:06: Getting file count from property bag
InstallShield 4:08:06: File Count : 4
InstallShield 4:08:06: Sorting Based On Order...
InstallShield 4:08:06: Error loading ISBEW64.exe...File does not exist
InstallShield 4:08:06: Unregistering file C:\Program Files (x86)\CMS\Services\ftp40.ocx (32-bit)
InstallShield 4:08:06: Unregistering file C:\Program Files (x86)\CMS\Services\GRAPHS32.OCX (32-bit)
InstallShield 4:08:06: Unregistering file C:\Program Files (x86)\CMS\Services\rexec40.ocx (32-bit)
InstallShield 4:08:06: Unregistering file C:\Program Files (x86)\CMS\Services\ss32x25.ocx (32-bit)
InstallShield 4:08:06: Begin Comitting Property Bag
InstallShield 4:08:06: Write KeyList count
InstallShield 4:08:06: Finished Comitting Property Bag
InstallShield 4:08:07: Initializing Property Bag...
InstallShield 4:08:07: Getting file count from property bag
InstallShield 4:08:07: File Count : 4
InstallShield 4:08:07: Sorting Based On Order...
InstallShield 4:08:07: Error loading ISBEW64.exe...File does not exist
InstallShield 4:08:07: Begin Comitting Property Bag
InstallShield 4:08:07: Write KeyList count
InstallShield 4:08:07: Finished Comitting Property Bag
Action ended 4:08:09: InstallFinalize. Return value 1.
Action start 4:08:09: ISSelfRegisterFinalize.
InstallShield 4:08:09: Initializing Property Bag...
InstallShield 4:08:09: Getting file count from property bag
InstallShield 4:08:09: File Count : 4
InstallShield 4:08:09: Sorting Based On Order...
Action ended 4:08:09: ISSelfRegisterFinalize. Return value 1.
Action start 4:08:09: RemoveExistingProducts.
Action ended 4:08:09: RemoveExistingProducts. Return value 0.
Action ended 4:08:09: INSTALL. Return value 1.
Property(S): DiskPrompt = [1]
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): OutOfDiskSpace = 0
Property(S): UpgradeCode = {ADF85EEF-7B4E-40EA-921B-7C487D4857CE}
Property(S): CostingComplete = 1
Property(S): Installed = 2008/01/18 13:39:36
Property(S): ACTION = INSTALL
Property(S): Preselected = 1
Property(S): UILevel = 2
Property(S): OriginalDatabase = C:\WINDOWS\Installer\248dacb.msi
Property(S): DATABASE = C:\WINDOWS\Installer\248dacb.msi
Property(S): Privileged = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 5.2.3790.1830
Property(S): MsiNetAssemblySupport = 1.1.4322.2032
Property(S): Date = 1/22/2008
Property(S): Time = 4:08:09
Property(S): TTCSupport = 1
Property(S): ColorBits = 16
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 26
Property(S): ScreenY = 800
Property(S): ScreenX = 1280
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = PCVAL17
Property(S): UserLanguageID = 1033
Property(S): UserSID = S-1-5-21-2081705121-2112817753-1734353810-9781
Property(S): LogonUser = tester
Property(S): AdminUser = 1
Property(S): VirtualMemory = 5585
Property(S): PhysicalMemory = 4095
Property(S): Intel = 6
Property(S): Msix64 = 6
Property(S): MsiAMD64 = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): RecentFolder = C:\Documents and Settings\tester\Recent\
Property(S): PrintHoodFolder = C:\Documents and Settings\tester\PrintHood\
Property(S): NetHoodFolder = C:\Documents and Settings\tester\NetHood\
Property(S): RemoteAdminTS = 1
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 1
Property(S): WindowsBuild = 3790
Property(S): VersionNT64 = 502
Property(S): VersionMsi = 3.01
Property(S): VersionDatabase = 200
Property(S): CLIENTPROCESSID = 2340
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = C:\Documents and Settings\tester
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): USERNAME = CMS
Property(S): SUPPORTDIR = C:\DOCUME~1\tester\LOCALS~1\Temp\{8EAA7206-E080-48BA-B148-3383024FFE33}
Property(S): SETUPEXEDIR = C:\Program Files (x86)\InstallShield Installation Information\{8402C2BB-3201-4150-91C7-88D8A58BE222}
Property(S): ROOTDRIVE = C:\
Property(S): PRODUCTLANGUAGE = 0
Property(S): ISSETUP_UISEQUENCE_PROCESSED = 1
Property(S): ISSETUPDRIVEN = 1
Property(S): INSTALLLEVEL = 1
Property(S): COMPANYNAME = CMSI
Property(S): VersionNT = 502
Property(S): ISSelfRegisterFiles = C:\DOCUME~1\tester\LOCALS~1\Temp\~5A.tmp
Property(S): ISSelfRegisterFinalize = C:\DOCUME~1\tester\LOCALS~1\Temp\~5A.tmp
Property(S): ISUnSelfRegisterFiles = C:\DOCUME~1\tester\LOCALS~1\Temp\~5A.tmp
Property(S): TARGETDIR = C:\
Property(S): ALLUSERSPROFILE = C:\Documents and Settings\All Users\
Property(S): APPDIR = C:\Program Files (x86)\CMS\Monaco\
Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(S): AppDataFolder = C:\Documents and Settings\tester\Application Data\
Property(S): CMS = C:\Program Files (x86)\CMS\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(S): CMS1 = C:\Documents and Settings\All Users\Application Data\CMS\
Property(S): PROGRAMS = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): CMS2 = C:\Documents and Settings\All Users\Start Menu\Programs\CMS\
Property(S): CommonFiles64Folder = C:\Program Files (x86)\Common Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): DICOM = C:\Program Files (x86)\CMS\DICOM\
Property(S): INSTALLDIR = C:\Program Files (x86)\CMS\
Property(S): DICOM1 = C:\Documents and Settings\All Users\Application Data\CMS\DICOM\
Property(S): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(S): WindowsVolume = C:\
Property(S): FOCALDATA = C:\FocalData\
Property(S): MYDOC = C:\
Property(S): FOCALDATA1 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\
Property(S): FOCALLOG = C:\Program Files (x86)\CMS\FocalLog\
Property(S): FOCALLOG1 = C:\Documents and Settings\All Users\Application Data\CMS\FocalLog\
Property(S): FOCALRPT = C:\FocalRpt\
Property(S): FOCALRPT1 = C:\Documents and Settings\All Users\Application Data\CMS\FocalRpt\
Property(S): FOCAL_LIC = C:\Focal_Lic\
Property(S): FTP = C:\Documents and Settings\All Users\Application Data\CMS\ftp\
Property(S): FavoritesFolder = C:\Documents and Settings\tester\Favorites\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GlobalAssemblyCache = C:\
Property(S): IECMACHINE = C:\Program Files (x86)\CMS\DICOM\IECMachine\
Property(S): IMRTTEMPLATES = C:\FocalData\ImrtTemplates\
Property(S): JDICOM = C:\Program Files (x86)\CMS\JDicom\
Property(S): LOG = C:\Program Files (x86)\CMS\DICOM\Log\
Property(S): LOG1 = C:\Documents and Settings\All Users\Application Data\CMS\DICOM\Log\
Property(S): LOGS = C:\Program Files (x86)\CMS\DICOM\Logs\
Property(S): LocalAppDataFolder = C:\Documents and Settings\tester\Local Settings\Application Data\
Property(S): MERGETOOLS = C:\Program Files (x86)\CMS\DICOM\MergeTools\
Property(S): MyPicturesFolder = C:\Documents and Settings\tester\My Documents\My Pictures\
Property(S): PLANTEMPLATES = C:\FocalData\PlanTemplates\
Property(S): START_MENU = C:\Documents and Settings\All Users\Start Menu\
Property(S): PersonalFolder = C:\Documents and Settings\tester\My Documents\
Property(S): PrimaryVolumePath = C:\
Property(S): ProgramFiles64Folder = C:\Program Files (x86)\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): SERVICES = C:\Program Files (x86)\CMS\Services\
Property(S): SendToFolder = C:\Documents and Settings\tester\SendTo\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(S): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(S): System16Folder = C:\
Property(S): System64Folder = C:\WINDOWS\SysWOW64\
Property(S): SystemFolder = C:\WINDOWS\SysWOW64\
Property(S): TAG = C:\Program Files (x86)\CMS\DICOM\Tag\
Property(S): UTIL = C:\Program Files (x86)\CMS\Util\
Property(S): TELNET2000XP = C:\Program Files (x86)\CMS\Util\Telnet2000XP\
Property(S): TempFolder = C:\DOCUME~1\tester\LOCALS~1\Temp\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(S): UPLOAD = C:\Documents and Settings\All Users\Application Data\CMS\ftp\upload\
Property(S): USERPROFILE = C:\Documents and Settings\tester\
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): newfolder1 = C:\Documents and Settings\All Users\Start Menu\Programs\CMS\
Property(S): _F6DFD29A81384F7C969411D4DF1C242A = C:\Program Files (x86)\CMS\JDicom\jdicom instructions_files\
Property(S): _9DBBC27A129242D29AC4591B0E6F7C6A = C:\Documents and Settings\All Users\Documents\CMS\FocalData\ImrtTemplates\
Property(S): _B6BE799217C548CE9FEF2D05DE297245 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\
Property(S): _481A595283BD4237AEF4A5CAD17F04A9 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\0~Clinic\
Property(S): _8FD9BBF922E2470198FF43CD07BDDB46 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\0~Clinic\idv\
Property(S): _4476678FBBBB49D9B884DAA53D2278CE = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\0~Clinic\idv\cttoed\
Property(S): _B39BE86014A74DB1AE55F13A1CD51A69 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\0~Clinic\tele\
Property(S): _79A3C666827D442F9F6DA52328EAB387 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\0~Clinic\~anatomy\
Property(S): _B42587B6663D4A14A61060A25F85E909 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\1~QA Clinic\
Property(S): _398F1CB9E3A34BF7B111423AFFDA2E80 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\1~QA Clinic\idv\
Property(S): _5319A9C7BE94477BBCDBE357CCFA74DB = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\1~QA Clinic\idv\cttoed\
Property(S): _9AF2C7FED62344F1B2924958094D1533 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\1~QA Clinic\tele\
Property(S): _B53290539C28450DBE7595F16D54E251 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\1~QA Clinic\~anatomy\
Property(S): _0693EB99AF86407CA4D9227B6D89E592 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\
Property(S): _8A0EABF3319448469EC0AF7D3C4EC380 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\mlc\
Property(S): _8FF8D6AD3ACD4968A66681213A87499B = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\mlc\custom\
Property(S): _0CD4E48390FC43DBAD3BC5C20CBEC7D7 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\mlc\mitsubishi\
Property(S): _2AFEF519EC444E709E1783C380CCAC25 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\mlc\philips\
Property(S): _EEE9C3AB547D4286973A6A5B6BFEE4EA = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\mlc\siemens\
Property(S): _92F372F90C8940C29CE9D1F788619E3F = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\mlc\toshiba\
Property(S): _B04E627BE4FB4E9F9C34D0CEFDB1D95F = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\defaults\mlc\varian\
Property(S): _DE0847B99B8B4076B5961E35988D73FC = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\physics\
Property(S): _712002CEEEF848908642888305126363 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\physics\mu\
Property(S): _E317D283E4DE48108549892B252DF33C = C:\Documents and Settings\All Users\Documents\CMS\FocalData\Installation\physics\XVMC\
Property(S): _38421A5AF202407CB59AB4808086E915 = C:\Documents and Settings\All Users\Documents\CMS\FocalData\PlanTemplates\
Property(S): REMOVE = ALL
Property(S): ALLUSERS = 1
Property(S): ProductState = 5
Property(S): TRANSFORMSATSOURCE = 1
Property(S): TRANSFORMSSECURE = 1
Property(S): PackageCode = {7F69848B-7B5A-4752-9F13-5255BAB95B3E}
Property(S): TRANSFORMS = @1033.mst
Property(S): ProductCode = {8402C2BB-3201-4150-91C7-88D8A58BE222}
Property(S): ProductName = Monaco
Property(S): ProductVersion = 1.0.2
Property(S): ARPCOMMENTS = Add, Modify or Remove CMS Software
Property(S): ARPCONTACT = support@cmsrtp.com
Property(S): ARPHELPLINK = http://www.cmsrtp.com/contact_support.php
Property(S): ARPHELPTELEPHONE = 1.800.878.4CMS (4267)
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(S): ARPURLINFOABOUT = http://www.cmsrtp.com/contact_support.php
Property(S): DIRPROPERTY1 = C:\
Property(S): DWUSINTERVAL = 30
Property(S): DWUSLINK = CECB90DF29DC40FFE9AC60C8BE4B978F99FBE08FDEEB90CFCEBCC05F39DBA7B8D91C27FF8EAC
Property(S): DefaultUIFont = Tahoma8
Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
Property(S): ISVROOT_PORT_NO = 0
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): LICENCE = WINSYSDIR
Property(S): Manufacturer = CMS
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(S): REBOOT = Suppress
Property(S): STANDARD_USE_SETUPEXE = This installation cannot be run by directly launching the MSI package. You must run setup.exe.
Property(S): SecureCustomProperties = ISALWAYSINSTALLELEVATED;ISSETUPDRIVEN;ARPSYSTEMCOMPONENT;ARPNOMODIFY;ARPNOREMOVE;INSTALLDIR;IS_SQLSERVER_LIST;IS_SQLSERVER_DATABASE;IS_SQLSERVER_AUTHENTICATION;IS_SQLSERVER_USERNAME;IS_SQLSERVER_SERVER;IS_SQLSERVER_PASSWORD;IS_NET_API_LOGON_USERNAME;IS_NET_API_LOGON_PASSWORD;IS_NEW_USER_CONFIRM_TEXT;IS_NEW_USER_SERVER_TEXT;IS_NEW_USER_GROUP_TEXT;IS_NEW_USER_NAME_TEXT;IS_NET_API_NEW_USER_PASSWORD;IS_NET_API_NEW_USER_NAME;IS_NET_API_NEW_USER_CONFIRM;IS_NEW_USER_PASSWORD_TEXT;IS_NET_API_NEW_USER_SERVER;IS_NET_API_NEW_USER_GROUP;IS_NET_API_GROUP_LIST;IS_NET_API_SERVER_LIST;IS_NET_API_SERVER_NEW_USER_LIST;IS_NET_API_USER_LIST;IS_NET_API_LOGON_DOMAIN_TOKEN;IS_NET_API_LOGON_USERNAME_TOKEN;SUPPORTDIR
Property(S): ProductLanguage = 1033
MSI (s) (80:F4) [04:08:09:674]: Product: Monaco -- Removal completed successfully.

=== Logging stopped: 1/22/2008 4:08:09 ===
0 Kudos
wyzerd
Level 4

Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
0 Kudos
wyzerd
Level 4

I ran ISScript.msi from previous release, then realized that is just a string substitute value. It must be related to ISBEW64 not found errors I mention on page 1.

I have 2 more thins to try.

1. Remove spawned installs.
2. Add TSKILL /IM ISBEW64.exe to uninstall action in script. (I suspect this won't work in Vista since command line programs are not allowed.)

Any other ideas?
0 Kudos
wyzerd
Level 4

Added LaunchAppAndWait("TSKILL", "ISBEW64", LAAW_OPTION_WAIT);
to OnEnd()

No effect.

Put Disable(LOGGING): and Enable(LOGGING); around msiexec calls for spawned /qb! installs

No effect.

It has be InstallShield Script Engine not installed. ISBEW64.exe not found error. ISScript.msi from Version 11 doesn't help. Where is the 64 bit version for IS2008?
0 Kudos
hidenori
Level 17

Thank you for the information. The issue is not reproducible on our side. Would it be possible for you to send me a sample project that reproduces the behavior at hidenoriy@macrovision.com?
0 Kudos
wyzerd
Level 4

Problem only existed on 64 bit.

OnMaintUIAfter()
Missing disable(STATUSEX);
combined with unadvertised shortcut.

Thanks for your help.
0 Kudos
hidenori
Level 17

I submitted the work order #IOC-000067663 so that it will be addressed in a future release.

Thank you for reporting this.
0 Kudos
dlamana
Level 3

Has there been any movement on this issue?
0 Kudos
wyzerd
Level 4

Support on these products is extremely poor. I did resolve the problem by dropping InstallShield and rewriting the installs with a good packaging tool.

What was nice about it is even though it is about 4 times better and more stable it cost less than half of what this buggy antiquated software cost.

Advanced Installer actually uses the Windows installer correctly and does not blame Microsoft for every problem you encounter, I have been through 2 major releases so far and it has continued to get even better. They also respond to forums within 24 hours instead of 24 years like here.

I was a bit leery at first since they are based in Latvia or some eastern Europe country, but so far they just rock!

The thing that drove me over the edge was when I would search these forums for answers to problems and find entries by Robert Dickeau with snide answers and links pointing to items that had nothing to do with the problem the user was asking about; but at least that was better than NO ANSWER like many of the posts I made.

I do recall that InstallScriptMSI project was the biggest piece of **** they have and if that is what you are using, you may want to see if you can change it to a MSI Project. ISBEW is the InstallScript engine. The other problem is, in order to get the Bug fixes, you have to PAY for the upgrade.

Nothing like coding yourself a minivan.....

The upgrade was more expensive than the replacement so it was a no brainer, I already had the install switched to MSI with supporting VBScript in place of the InstallScript. so I was able to import the whole thing in to the new installer and modify directly.

Good Luck.
wyz.
0 Kudos