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Level 3

How to make setup that updates existing installation?

I have read a number of posts on the Internet regarding this and I just can't get it to work. Its driving me nuts. Google "InstallShield Another version of this product is already installed" and see for yourself.

OK so I have an application. It is written in C# using VS 2010 Professional. I release new versions of this application (of course) which contain newer versions of the executable and included resource files (*.dll) and other files.
I use standalone InstallShield as I have had problems with it via VS 2010. Don't know why but that is not relevant to this post.

What I would like to do if possible is to get the installer to update an existing installation of my application, if there are no existing installation then just make a new install. The installer should replace older versions of installed files. In "Add/Remove Programs" or "Program And Features" I want a single entry for my application. If I have understood this correctly this should be a "Minor Upgrade". Is this correct?

Whatever I do I get the "Another version of this product is already installed" message dialog.

In my C# solution I increment the version of both these properties :
[assembly: AssemblyVersion("")]
[assembly: AssemblyFileVersion("")]
so that the next version would be
[assembly: AssemblyVersion("")]
[assembly: AssemblyFileVersion("")]

The last four digits are not relevant and this I have read over and over again. Only the three first digits matter.

In the InstallShield project I have:

  • Updated the [Product Version] to reflect what is listed in the AssemblyInfo.cs (AssemblyFileVersion) file for the executable. ("Organize Your Setup" -> "General Information")
  • Kept both [Product Code] and [Upgrade Code] intact. ("Organize Your Setup" -> "General Information")
  • Created a new [Upgrade Paths] entry named "NewUpgradeEntry1". This entry has the same [Upgrade Code] as the one listed in "General Information". I have tried fiddling with the settings for the "NewUpgradeEntry1" using Min/Max versions, not using them. Doesn't make a difference. ("Organize Your Setup" -> "Upgrade Paths")
  • Updated the [Package Code] manually and using the option "Generate Package Code". Still no workyworky.

So by generating a new [Product Code] I get the installer to go through although I get multiple entries in "Add/Remove Programs" or "Program And Features". This I do not want nor do I understand whether it makes the installation corrupt or the Windows Installer confused considering it is the same installation directory/folders.

What the h**l am I doing wrong?

Links I have read:
(and many more or less relevant webpages on the subject)

InstallShield 2010 - Express Edition
Version 17
Hotfix A

Please someone help!
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(2) Replies
Level 4

Did you ever find a resolution to this? I am having a similar problem where I can't seem to figure out how to create a Setup.exe that can also "upgrade" a previous installation.

If I keep the "Product Code" the same, then I get an error stating that another version is already installed. This holds true even if I change the "Product Version" number.

If I change the "Product Code" (leaving the "Upgrade Code" unchanged), and change the "Product Version" as well, then the new installation I create installs. However, it creates a second entry in the "Add/Remove Programs" list, making it look like two versions of my application are installed, when in fact there is only one.

I have also added an entry into the "Upgrade Paths" tab, called it "v2.00+" and in it I have set the "Upgrade Code" to match the upgrade code of the installation, "Min Version" = 2.00.00 (included) and I set "Include Max Version" to No.

I cant think of anything else to try...

Can anyone supply step-by-step directions on how to get InstallShield 2011 Express to "Upgrade" a previous installation? Is it that the Express version of InstallShield doesn't allow for "Upgrades"? Do you have to purchase the Professional version or higher?
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Level 3

I have experimented with various settings, but none worked.
Apparently Installshield Express cannot do this.
This is really disgusting. This is a very common use case.
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