vlexdev
Level 4

Failed to launch proxy process 'C:\Users\<user>\AppData\Local\Temp\{guid}\setup64.exe'

Our Installshield installer is failing to get installed on one particular user’s desktop. Attached are the logs corresponding to the failure.

I could see few failures in the logs.

Please help identify the root cause of the issue and possible solutions/workaround.

 

8-23-2021[11:22:28 AM]: Failed to launch proxy process 'C:\Users\<user>\AppData\Local\Temp\{C87498F0-348D-44C4-A531-C645331F8B29}\setup64.exe', error 5

8-23-2021[11:22:28 AM]: Running with current process transaction, starting transaction (if supported)

8-23-2021[11:22:28 AM]: Running transaction parcels

8-23-2021[11:22:28 AM]: Running parcel operation for parcel {2A6EFC3A-9036-45A3-ADEB-2B966E497B25}

8-23-2021[11:22:28 AM]: Running MSI parcel operation

8-23-2021[11:22:28 AM]: MSI parcel detect: product code: '{022D3B60-01FF-47DD-B181-1A8454CB3E58}', package code: '{37F8DAA9-CAF1-475B-979E-F7771548C530}'

8-23-2021[11:22:28 AM]: Using parcel operation target

8-23-2021[11:22:28 AM]: MSI parcel operation, mode: 0, operation mode: 1

8-23-2021[11:22:28 AM]: Engine: property 'ISInstallStatus' value now 'Installing package Driver'

8-23-2021[11:22:28 AM]: Engine: property 'ISParcelStatus' value now 'ID_STRING71'

8-23-2021[11:22:28 AM]: MSI parcel command line:

8-23-2021[11:22:28 AM]: Not running as upgrade

8-23-2021[11:22:28 AM]: Feature command line: ADDLOCAL=ALL

8-23-2021[11:22:28 AM]: Final command line: ISPREREQDIR="C:\ProgramData\{287F45C6-CB18-4E07-8F4D-E1AC0A059A5E}\" SETUPEXEDIR="C:\Users\<user>\AppData\Local\Temp\{7E6FEA2D-7DCF-46E9-A52C-6623EDE3CC64}" SETUPEXENAME="_is5127.exe" ADDLOCAL=ALL

8-23-2021[11:22:28 AM]: MSI parcel operation requires elevation

8-23-2021[11:22:28 AM]: Failed to obtain proxy handler for elevated MSI parcel operation

8-23-2021[11:22:28 AM]: MSI parcel launch result: 800700e9

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