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Level 2

Error(1603) when update


I builded a package to update my application,but failed  during update in some OS,below is the detail information:

Installshield version:2019

Previous project type:InstallScript MSI Project

Update project type:InstallScript MSI Project

Target machine OS:Windows7/Windows10/Windows Server 2016/Windows Server 2012……

Information:The upgrade package executes correctly on some Windows10 and the update is successful;But failed on some other Windows10(which language is Chinese) during costfinalize action.the error code is 1603 and the messagebox shows 'Error 1603: A fatal error occurred during installation'.

The successed OS version is:10.0.14393

The failed OS version is:10.0.18363.592 and 10.0.19042.1110 (Chinese)

The attachments are for your information and i hope you can give me same advice,Thanks!


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