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MTCom_KR
Flexera beginner

Deactivation of InstallShield without old machine

we are using hyper-v virtual machine

do not reactive license after change host computer without uninstall installshield

 

how i can deactive license without old machine. 

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2 Replies
Flexera banna_k
Flexera

Re: Deactivation of InstallShield without old machine

Hi @MTCom_KR ,

You have to contact Flexera support to deactivate the license from the old machine and activate in the new machine.

You can get the support details from the following links depending on your region:
https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720
 
Or you can also contact via mail, support@flexerasoftware.com.
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Flexera Varaprasad
Flexera

Re: Deactivation of InstallShield without old machine

If you still have access to old machine, you can return your license using one of the below mentioned steps.

1. From Help menu => 'About InstallShield' dialog
2. Running the command from cmd window: 'TSConfig.exe /return'
3. Uninstall InstallShield

If you do not have access to old machine, contact Flexera Support to return the license and activate again on your new machine. They will be able help you to unlock your license.

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or you can also contact via mail, support@flexerasoftware.com

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