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Deactivation of InstallShield without old machine
we are using hyper-v virtual machine
do not reactive license after change host computer without uninstall installshield
how i can deactive license without old machine.
- deactive license
Hi @MTCom_KR ,
You have to contact Flexera support to deactivate the license from the old machine and activate in the new machine.
If you still have access to old machine, you can return your license using one of the below mentioned steps.
1. From Help menu => 'About InstallShield' dialog
2. Running the command from cmd window: 'TSConfig.exe /return'
3. Uninstall InstallShield
If you do not have access to old machine, contact Flexera Support to return the license and activate again on your new machine. They will be able help you to unlock your license.
Or you can also contact via mail, email@example.com