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Tim_Mayert
Level 9

Custom Action not trigger when it should

I have a custom action that I want triggered on both install and uninstall time. so I set the condition to:
(No Installed) Or (Installed and REMOVE="ALL")

During install it is triggered correctly and when I use the Add/Remove to uninstall it it will also get triggered, but if I run the install again and in the maintenance dialog I pick Remove it will NOT trigger it.

I logged the uninstall and only under the Maintenance - Remove condition will the custom action condition be set to false.

I checked the log and the REMOVE property equals ALL so what would the custom action condition be false????

Any help would be appreciated...

Thanks,
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2 Replies
RobertDickau
Flexera Alumni

Where in the sequences is the action with that condition? One thing to keep in mind is that REMOVE="ALL" is valid only after InstallValidate...
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Tim_Mayert
Level 9

Yes the CA was after InstallValidate.

What I did for now is simply turn off the condition for now as it is okay to have this CA triggered on Not Installed, Installed and to be uninstall and Installed and to perform maintenance. So I'll leave it like that for now but look into it later.

Thanks,
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