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Flexera beginner

Re: 64 bit Registry entry going into 32 bit registry area

Hi Markus,

i have also added these entries to manifest.

<!-- Windows 10 -->

<supportedOS Id="{8e0f7a12-bfb3-4fe8-b9a5-48fd50a15a9a}"/>

<!-- Windows 8.1 -->

<supportedOS Id="{1f676c76-80e1-4239-95bb-83d0f6d0da78}"/>

But i still see the same issue.

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Flexera beginner

Re: 64 bit Registry entry going into 32 bit registry area

Hi Team,

Can someone help me here.

Anything else i can do?

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Flexera
Flexera

Re: 64 bit Registry entry going into 32 bit registry area

Hi @Janakiram ,

 

"You can enable log and check the comparison on both machines(Win10,Win2008 R2) if that could help."

-Did you try this?Comparing the logs of both working & non-working version of 64-bit OS with 64-bit office?

If possible attach logs here

"windows 10(64bit OS), office 365 (64 bit), office excel version is 16.

It is working fine in windows 2008 R2(64 bit OS). office (64 bit), office excel version 14."

Can you elaborate a bit on "Windows 10 64bit with office 32 bit"?What is the role Microsoft application office plays a role here with respect to registry redirection.

That is something fishy which is out of InstallShield's scope.If the mentioned issue isn't working for Windows 10 64-bit on all versions(With or without office software) that might be an issue from InstallShield which isn't the case here.

 

Thanks,

Jenifer

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