cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Pilgrim

Not able to update from IA 2011

I have installed IA 2011 on my windows 7 box. Now, I would like to upgrade to IA 2011 SP3 so, I am trying to do the updrade from "check for updates" option from Help menu.

1. When I choose "check for updates" option from Help menu for the first time, I see Software Manager window popup but the window is plain and empty indefinitely. So I closed the Software Manager window and then chose "check for updates" option from Help menu. This time, I got an error saying "unable to connect to update server http://updates.installshield.com/. Please verify network settings for connectivity"

Could you please tell me what is wrong?

Thank You,
Praveen
Labels (1)
0 Kudos
2 Replies
Highlighted
Pilgrim

Re: Not able to update from IA 2011

mjspka wrote:
I have installed IA 2011 on my windows 7 box. Now, I would like to upgrade to IA 2011 SP3 so, I am trying to do the updrade from "check for updates" option from Help menu.

1. When I choose "check for updates" option from Help menu for the first time, I see Software Manager window popup but the window is plain and empty indefinitely. So I closed the Software Manager window and then chose "check for updates" option from Help menu. This time, I got an error saying "unable to connect to update server http://updates.installshield.com/. Please verify network settings for connectivity"

Could you please tell me what is wrong?

Thank You,
Praveen



We are also facing the same issue.
If any one is aware of how to solve this issue, please let me know.
0 Kudos
Highlighted
Pilgrim

Re: Not able to update from IA 2011

I uninstalled IAW2011 completely and installed a full setup of IAW2011 SP3.
This works fine.
0 Kudos