Installer gets fatal message on installation of a subdirectory in /usr/local/bin

[mcd999]

Hello,

We've been trying to convert an Install which was successfully created on Linux to Windows, and for the most part it's working. However, the installer GUI always ends by saying "the installation of Sick_InstallerV1.4 has been rolled back. Please see installation log for details."


The installation log pointed to by the error log shows the following problems:


21/02/2019 11:06:37:180
Install Directory: /usr/local/bin/Sick_InstallerV1.4/_Sick_InstallerV1.4_installation/
Status: FATAL ERROR

21/02/2019 11:06:37:182
Install Uninstaller: Sick_InstallerV1.4 (Install All Uninstaller Components)
Status: ERROR
Additional Notes: ERROR - Install Parent Directory '_Sick_InstallerV1.4_installation' failed!


So, it looks like for some reason there's always a fatal error related to the "usr/local/bin/Sick_InstallerV1.4/_Sick_InstallerV1.4_installation/" directory, which cause the subsequent message that the install of the parent directory failed.

However, this directory actually exists after the install is finished.

I'm able to run the scripts extracted from the install to complete my product install. But, the message is concerning and prevents it from be distributed to customers.

Note, what directed me to the above is the file /var/logs/sick/error.log. Here are its relevant contents:

Loading externalized properties
System's temporary directory = /tmp
8. final log file name=/usr/local/bin/Sick_InstallerV1.4/_Sick_InstallerV1.4_installation/Logs/Sick_InstallerV1.4_Install_02_21_2019_11_06_37.log
Action: exception while executing: com.zerog.ia.installer.actions.InstallDirectory -- _Sick_InstallerV1.4_installation
java.lang.NullPointerException
at Flexeraapr.bh(Unknown Source)
at Flexeraapr.bg(Unknown Source)
at Flexeraapr.aq(Unknown Source)
at Flexeraapr.ad(Unknown Source)
at com.zerog.ia.installer.Action.ab(Unknown Source)
at com.zerog.ia.installer.actions.InstallDirectory.ap(Unknown Source)
at com.zerog.ia.installer.actions.InstallDirectory.installSelf(Unknown Source)
at com.zerog.ia.installer.actions.InstallDirectory.installSelf(Unknown Source)
at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.Installer.install(Unknown Source)
at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)
Retrying Installables deferred in pass 0
Deferral retries done because:
There were no deferrals in the last pass.
XMLScriptWriter: No Installation Objects were skipped
SHUTDOWN REQUESTED

REGISTRY ALREADY STORED!

Exiting with exit code: -1
8. final log file name=/usr/local/bin/Sick_InstallerV1.4/_Sick_InstallerV1.4_installation/Logs/Sick_InstallerV1.4_Install_02_21_2019_11_06_37.log

Any help much would be much appreciated!