Flexera beginner

IA Build unable to read properties file

I have IA installed on a shared drive and build works on one server, but doesnt on the other.   Here is the output on the server that fails and logs show that and user.dir=?.  build is unable to determine running the build.  Why?   Revenera support has provided no guidance so far and I dont know why we are even paying for the product/support.


Picked up _JAVA_OPTIONS: -Dlax.debug.all=true -Dlax.debug.level=4
LAX Version = 20.0
Setting debug level to: 4
FileEncoding::initialize()- initializing FileEncoding
FileEncoding::initialize()- platform default encoding: UTF-8
FileEncoding::initialize()- using encoding: UTF-8
IsLicensed: false
Looking for 'resource' directory using the CLASS_PATH...
Resource dir found under '/usr/add-on/cadws/prod_linux/swtools/installanywhere/v20.0/resource'.
laxRoot = /opt/tools/swtools/installanywhere/v20.0
userDir = /usr/add-on/cadws/prod_linux/swtools/installanywhere/v20.0
laxRoot != userDir
Set iaHome = /usr/add-on/cadws/prod_linux/swtools/installanywhere/v20.0
unable to load registration info ?/.InstallAnywhere/200/Premier/preferences/ (No such file or directory)
Your properties file is probably locked!
unable to load registration info ?/.InstallAnywhere/200/Premier/preferences/ (No such file or directory)
at Method)
at Source)
at Flexeraab9.ab(Unknown Source)
at InstallAnywhere.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

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