Cisco DCNM 11.4 fails to launch installer

[anis_kazi]

Hello

Everytime I  I try  to invoke the installer for DCNM 11.4.  "dcnm-installer-x64-windows.11.4.1.exe" It throws the below error.

Windows server 2019

java version "1.8.0_281"

Any help is welcome

Thanks

Flexeraaw_$aaa: Windows DLL failed to load
at Flexeraaw_.af(Unknown Source)
at Flexeraaw_.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

[RitanshuAnkita]

This issue is resolved in InstallAnywhere 2020. Please upgrade to latest InstallAnywhere version.

[anis_kazi]

Thank you for your response.

I am downloading  a  installanywere packaged file from cisco site and trying to install it on my server. I do not have installanywhere software installed.

In this case how can I  resolve the installer issue.

[RitanshuAnkita]

This issue occurs because os.name is Windows Server 2016 for Oracle java in  Windows Server 2019 machine which was a bug from Java. Windows Server 2019 support was added by java from 1.8.0_201. 

Try using Java 1.8 update below 201. eg;1.8.0_162

Hope that works.

[anis_kazi]

Did as suggested but same error. 

C:\Users\Administrator>where java
C:\ProgramData\Oracle\Java\javapath\java.exe

C:\Users\Administrator>java -version
java version "1.8.0_162"
Java(TM) SE Runtime Environment (build 1.8.0_162-b12)
Java HotSpot(TM) 64-Bit Server VM (build 25.162-b12, mixed mode)

[RitanshuAnkita]

There is no workaround as I know for your scenario which can be done from your end. Cisco should update to InstallAnywhere which supports Windows 2019 server machine and rebuild this installer in order to solve this issue.

Please contact Cisco regarding this.