Q3 2020 IT Visibility Updates

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In Q3 2020, a number of new capabilities and enhancements made their way to IT Visibility. Below is a summary of some of the key items we wanted to bring to your attention.

ServiceNow and BMC Remedy integration is available to consume as a discovery source, but more importantly, to push normalized and enriched data into these platforms so it can improve the quality and usefulness of these systems. During Q3 our ServiceNow scoped app underwent multiple improvements based on feedback and also introduces performance improvements.

For our RISC Foundation customers, we now support this as a discovery source so it can be leveraged as another source of inventory data on which we can expose a complete, normalized, and enriched view of your environment.

In support of our European customers, we now have an instance of IT Visibility available in the European Union (AWS in Frankfurt Germany specifically).

We are now also able to provide an interactive experience to preview our upcoming ad-hoc inventory navigation upon request.

Director, Product Management Charlotte, NC