Welcome to the Flexera Community! One of the immediate benefits you will see is access to our Support Portal. This online tool complements the existing support options you have been using (within product submissions, email and phone support.)
To get started using our online portal:
Click on the "Get Support" menu in the top navigation
To open a new case, click "Open New Case"
To view current and past support tickets - both your own and for others in your company, visit "My Cases"
Finally, we have some recommended practices for what to include in your cases. As experienced users, you most likely are familiar with the points. Yet it always helps to see a reminder and to share with new hires:) Best practices for Case Submission
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Jan 28, 202010:53 AM - edited Jan 28, 202010:54 AM