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Maintain setup checklist

  • Adopt the practice of search > ask > create support tickets 
  • Create staffing processes for an annual review of access and case portal adoption
  • Subscribe to the System Status Dashboard 

Maintain your success

Your teams share repeatable milestones and processes that'll continue to work and grow within your environment. Throughout your time with Flexera, questions will arise, a need for onboarding new hires will emerge, and you'll continue to fine-tune your environment to meet your enterprise needs.

We help you tend to your environment.

Find answers

Our Flexera Community resources have answers to your questions and our global search will do the work of finding answers across all our digital resources. If you don't find your answer, we have subject matter experts at the ready via our forums. Jump in and ask! We're a friendly bunch.  

Get technical support

Our technical support agents help you troubleshoot issues. We recommend using our community case portal, as it allows you to:

  1. Save time by real-time troubleshooting with chat
  2. Achieve speedier outcomes by collaborating on cases with your team
  3. Better manage your projects with our bug tracker

Wanting to know how our Support works? Read our "Getting Started with Support" article. 

Track system performance and maintenance

Our site reliability engineers update customers proactively via our System Status Dashboard. They announce scheduled maintenance windows and provide details on outage occurrences and resolution timeframes. Subscribe for alerts from our System Status Dashboard 

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Last update:
‎Oct 09, 2020 01:46 PM
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Knowledge base article header content

Congratulations - you are well on your way to achieving the goals you set out to accomplish.As you explore the Flexera Community, you'll probably want to maximize your experience. Never fear. This section is built to be a roadmap to help you navigate. We've got you covered--from technical support to exploring our Learning Center videos to learning from our subject matter experts in the forum. We're here to support your journey every step of the way.

It's normal to feel overwhelmed. We're here to help you get acquainted with our community and content, easing you in gradually. And don't worry about taking it all in at once.

To kick things off, we'll keep it simple: setup checklists. Our most successful customers go through them, and you should, too.

  • Maintain your success
  • Improve results with each release and every upgrade
  • Shape product improvements
  • Grow your teams' skills

Okay, what's next?

You have two options for what to do next. Choose your own adventure...

Option 1: Feeling ambitious? You can jump into the community and start connecting. Now that you're set-up, it's time to get going and take action!

Now that you're set-up, it's time to get going and take action!

  • When you wonder ‘someone must already have a solution for this’…
    • ask the community a question or request feedback on something you're working on
    • share a customization or business skill that’s worked recently
  • When you found a way to automate something – share what works!

Option 2: Feel like lurking first? Totally cool. You can start browsing the community, reading through the digital resources, and cheer on (hit the “kudo”) on a few others’ posts and answers.

Any questions? Have an urgent need you want to dive right into? Just send a note, and we'll get you situated.

Thanks for being here. We'll see you on the inside.